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contact-center/ios

build Zoom Contact Center apps for iOS

Published by Anthropic Updated Apr 10
Covers iOS Mobile SDK Zoom

Description

Zoom Contact Center SDK for iOS. Use for native iOS chat/video/ZVA/scheduled callback integrations, app lifecycle bridging, rejoin flow, and callback handling.

SKILL.md

Zoom Contact Center SDK - iOS

Official docs:

Quick Links

  1. concepts/sdk-lifecycle.md
  2. examples/service-patterns.md
  3. references/ios-reference-map.md
  4. troubleshooting/common-issues.md

SDK Surface Summary

  • Manager: ZoomCCInterface.sharedInstance()
  • Context: ZoomCCContext
  • Items: ZoomCCItem
  • Services:
  • chatService
  • zvaService
  • videoService
  • scheduledCallbackService

Hard Guardrails

  • Set ZoomCCContext before channel operations.
  • Forward app lifecycle calls (appDidBecomeActive, appDidEnterBackgroud, appWillResignActive, appWillTerminate).
  • Use item-based initialization for channels.
  • Keep rejoin URL handling connected to the video service path.

Common Chains

Operations

  • RUNBOOK.md - 5-minute preflight and debugging checklist.
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