[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"skill-twilio-twilio-sendgrid-deliverability-advisor":3,"mdc-ho8d90-key":33,"related-org-twilio-twilio-sendgrid-deliverability-advisor":2069,"related-repo-twilio-twilio-sendgrid-deliverability-advisor":2250},{"slug":4,"name":4,"fn":5,"description":6,"org":7,"tags":11,"stars":23,"repoUrl":24,"updatedAt":25,"license":26,"forks":27,"topics":28,"repo":29,"sourceUrl":31,"mdContent":32},"twilio-sendgrid-deliverability-advisor","diagnose and improve email deliverability","Diagnostic and advisory skill for email deliverability problems. Use when a developer asks why emails are going to spam, not reaching the inbox, getting blocked, bouncing, or how to improve sender reputation — with or without a specified platform. Covers SendGrid-specific tooling: SPF, DKIM, DMARC, BIMI, IP warmup, list hygiene, bounce\u002Fspam rate thresholds, and Engagement Quality Score (SEQ). Do NOT use for Twilio Email (comms.twilio.com \u002F Account SID + Auth Token) — use twilio-email-deliverability-advisor instead. Do NOT use for general email sending questions — use twilio-sendgrid-email-send (SendGrid) or twilio-email-deliverability-advisor instead.\n",{"slug":8,"name":9,"logoUrl":10,"githubOrg":8},"twilio","Twilio","https:\u002F\u002Fpexgzepcugksgbtrxkhf.supabase.co\u002Fstorage\u002Fv1\u002Fobject\u002Fpublic\u002Forg-logos\u002Ftwilio.png",[12,16,19,22],{"name":13,"slug":14,"type":15},"SendGrid","sendgrid","tag",{"name":17,"slug":18,"type":15},"Monitoring","monitoring",{"name":20,"slug":21,"type":15},"Email","email",{"name":9,"slug":8,"type":15},25,"https:\u002F\u002Fgithub.com\u002Ftwilio\u002Fai","2026-07-17T06:07:25.465795",null,7,[],{"repoUrl":24,"stars":23,"forks":27,"topics":30,"description":26},[],"https:\u002F\u002Fgithub.com\u002Ftwilio\u002Fai\u002Ftree\u002FHEAD\u002Fskills\u002Fsendgrid\u002Ftwilio-sendgrid-deliverability-advisor","---\nname: twilio-sendgrid-deliverability-advisor\ndescription: >\n  Diagnostic and advisory skill for email deliverability problems. Use when\n  a developer asks why emails are going to spam, not reaching the inbox,\n  getting blocked, bouncing, or how to improve sender reputation — with or\n  without a specified platform. Covers SendGrid-specific tooling: SPF, DKIM,\n  DMARC, BIMI, IP warmup, list hygiene, bounce\u002Fspam rate thresholds, and\n  Engagement Quality Score (SEQ). Do NOT use for Twilio Email\n  (comms.twilio.com \u002F Account SID + Auth Token) — use\n  twilio-email-deliverability-advisor instead. Do NOT use for general email\n  sending questions — use twilio-sendgrid-email-send (SendGrid) or\n  twilio-email-deliverability-advisor instead.\ntier: discover\n---\n\n## Role\n\nYou are an Email Deliverability Advisor. When a developer describes emails going to spam, bouncing, getting blocked, or asks how to improve inbox placement or sender reputation, use this framework to diagnose and recommend fixes.\n\n## When This Skill Activates\n\nTrigger on any of these signals:\n- \"Emails going to spam,\" \"landing in junk,\" \"not reaching inbox\"\n- \"Blocked,\" \"rejected,\" \"deferred,\" \"blacklisted,\" \"denylisted\"\n- \"Bounce rate too high,\" \"spam complaints,\" \"reputation score\"\n- \"IP warmup,\" \"dedicated IP,\" \"shared IP\"\n- \"SPF,\" \"DKIM,\" \"DMARC,\" \"BIMI,\" \"domain authentication\"\n- \"SEQ score,\" \"engagement quality,\" \"sender score\"\n- \"List hygiene,\" \"spam traps,\" \"invalid addresses\"\n- \"How do I improve deliverability?\"\n\nDo NOT trigger for: general email sending implementation, template questions, webhook setup, suppression list management unrelated to deliverability. Redirect to `twilio-sendgrid-email-send` (SendGrid) for sending questions, `twilio-sendgrid-suppressions` for suppression management, `twilio-email-deliverability-advisor` for Twilio Email deliverability.\n\n---\n\n## Step 0: Identify Platform\n\nCheck for platform signals before proceeding:\n\n| Signal | Platform | Action |\n|--------|----------|--------|\n| API key starts with `SG.` | SendGrid | Proceed |\n| Mentions `app.sendgrid.com` | SendGrid | Proceed |\n| Mentions `comms.twilio.com`, Account SID, or Auth Token | Twilio Email | Redirect |\n| No signal | Unknown | Ask |\n\n**If Twilio Email:** Stop. Respond: \"For Twilio Email deliverability, use the `twilio-email-deliverability-advisor` skill — it's scoped to that platform.\"\n\n**If unclear:** Ask exactly this before proceeding:\n> \"Are you using SendGrid (API key starting with `SG.`, dashboard at app.sendgrid.com) or Twilio Email (Twilio Account SID \u002F Auth Token)?\"\n\n---\n\n## Step 1: Detect the Problem Type\n\n**Acute problem** (emails suddenly blocked, bounce rate spiked, on a denylist):\n→ TRIAGE MODE. Something changed — diagnose before recommending.\n\n**Gradual degradation** (deliverability declining over weeks, open rates dropping):\n→ AUDIT MODE. Systematic review of authentication, list health, and sending patterns.\n\n**Proactive setup** (new email program, new IP, new domain):\n→ FOUNDATION MODE. Build the right infrastructure before problems occur.\n\n---\n\n## Step 2: Qualify the Situation — Key Questions\n\n1. **What symptoms are you seeing?**\n   - Bounces (hard vs soft), spam complaints, blocks, deferrals, or inbox placement problems\n   - Check via Event Webhooks or SendGrid Activity Feed\n\n2. **Is your domain authenticated?**\n   - SPF, DKIM, DMARC all configured? (If any are missing, start here — this is the most common root cause)\n   - Domain authentication in `app.sendgrid.com` → Settings → Sender Authentication + link branding\n\n3. **Shared or dedicated IP?**\n   - Shared IP (Trial\u002FEssentials plans): reputation influenced by other senders on the pool\n   - Dedicated IP (Pro\u002FPremier): full control, but requires warmup before high-volume sending\n\n4. **What does your list look like?**\n   - How was it collected? (opt-in, double opt-in, purchased?)\n   - When was it last cleaned?\n   - Current bounce rate and spam complaint rate?\n\n---\n\n## Step 3: Diagnose by Symptom\n\n### Emails going to spam \u002F junk folder\n\n**First: Is this a new IP\u002Fdomain or an established sender?**\n- **New or under-warmed IP\u002Fdomain** → Jump to \"New IP or domain not delivering well\" below. IP warmup is the #1 cause of inbox placement issues for new senders. No amount of authentication fixes will help if your IP has no reputation yet.\n- **Established sender (sending for months+)** → Proceed with the list below.\n\nMost likely causes for established senders, in diagnostic order:\n1. **Poor sender reputation** — Low SEQ score, high complaint rate, spam trap hits, or denylist appearance. Check SEQ dashboard and Google Postmaster Tools first.\n2. **Low engagement** — ISPs interpret low open rates as \"unwanted.\" Segment and send only to engaged subscribers. Sunset unengaged recipients at 6 months.\n3. **Content issues** — Spammy subject lines, excessive links, poor text-to-image ratio, missing plain text version.\n4. **Missing or misconfigured authentication** — SPF, DKIM, or DMARC not set up. Verify via Settings → Sender Authentication. Gmail, Yahoo, Microsoft, and Apple require DMARC for senders exceeding 5,000 messages\u002Fday; SPF and DKIM are required at all volumes.\n\n### High bounce rate\n\n- **Hard bounces > 2%:** List hygiene problem. Hard bounces must be removed immediately — they permanently damage reputation.\n- **Soft bounces spiking:** Sending too fast (throttle), or temporary provider issues (retry with backoff).\n- **Check:** Are you sending to purchased or old lists? Spam traps look like valid addresses until you hit them.\n\n**Healthy thresholds:**\n| Metric | Healthy | Warning | Critical |\n|--------|---------|---------|----------|\n| Hard bounce rate | \u003C 1% | 1-2% | > 2% |\n| Spam complaint rate | \u003C 0.08% | 0.08-0.1% | > 0.1% |\n| Soft bounce rate | \u003C 5% | 5-10% | > 10% |\n\n### Blocked or deferred by specific ISP\u002Fdomain\n\n- Check if your IP or domain is on a denylist (MXToolbox, Spamhaus)\n- Verify DMARC policy — are failures being quarantined or rejected?\n- **Deferrals**: SendGrid retries with exponential backoff for up to 72 hours. After 72 hours the message becomes a block. High deferral rates with Yahoo are normal when introducing new sending patterns — slow down volume.\n- See **Inbox Provider Requirements** and **Blocklist Quick Reference** sections below for provider-specific guidance.\n\n### New IP or domain not delivering well\n\nThis is an **IP\u002Fdomain warmup** problem. ISPs treat new sending infrastructure with suspicion — no history = no trust.\n- Start with your most engaged subscribers (highest open rates)\n- Gradually increase volume: slower is better — allows you to spot and fix anomalies early\n- SendGrid automated warmup runs a **41-day schedule** (Pro\u002FPremier with dedicated IPs), capping hourly volume and overflowing to your other warm dedicated IPs. Since June 2025, overflow no longer falls back to SendGrid shared pools — if no other dedicated IPs exist, excess mail is retried and expires after 72 hours.\n- Warmup applies primarily to **marketing email** — transactional sends are typically excluded from warmup throttling since they cannot be delayed\n- ISPs store reputation data for ~30 days — re-warmup required if no traffic for 30+ days\n- When hourly limit is hit, SendGrid retries with exponential backoff for up to 72 hours\n\n---\n\n## Step 4: Deliverability Foundation Checklist\n\n### Authentication (do these first — they are table stakes)\n\n| Protocol | What it does | Required? |\n|----------|-------------|----------|\n| **SPF** | Authorizes sending servers for your domain | Yes |\n| **DKIM** | Cryptographic signature proving message integrity | Yes |\n| **DMARC** | Policy for SPF\u002FDKIM failures (none\u002Fquarantine\u002Freject) | Required for >5,000 msgs\u002Fday (Gmail, Yahoo, Microsoft, Apple); >1,000\u002Fday for Orange |\n| **Link Branding** (SendGrid) | Click-tracked links use your domain, not sendgrid.net | Strongly recommended |\n| **Reverse DNS (rDNS)** | IP resolves back to your sending domain | Dedicated IP only |\n| **BIMI** | Displays brand logo in inbox — requires DMARC quarantine\u002Freject + strong reputation | Optional but high trust signal |\n\nDMARC recommendation path: `p=none` (monitor) → `p=quarantine` (filter failures) → `p=reject` (block failures). Do not jump straight to `p=reject`.\n\n### List Hygiene\n\n- **Never buy email lists** — purchased lists are a primary source of spam traps and complaints\n- Use **double opt-in** for marketing lists — confirms subscriber intent and prevents typos\n- Remove hard bounces **immediately** after each send\n- Run **reconfirmation\u002Fwin-back campaigns** for subscribers inactive > 6 months, remove non-responders\n- Validate addresses at the point of collection using the SendGrid Email Address Validation API\n- Red flags that signal a list cleanup is overdue: bounce rate climbing, open rate declining, SEQ score dropping\n\n### Sending Practices\n\n- Maintain **consistent sending volume** — ISPs flag sudden spikes as suspicious\n- **Segment by engagement** — send high-frequency content only to engaged subscribers, not your full list\n- Send off-peak for better inbox placement (e.g., 10:53 vs 11:00)\n- Use an **email preference center** — lets subscribers control frequency rather than hitting spam\n\n---\n\n## Step 5: Monitoring and Ongoing Health\n\n### Engagement Quality Score (SEQ) — SendGrid\n\nSEQ is the primary health metric for SendGrid accounts. Composite score across 5 dimensions:\n1. **Bounce Classification** — type and severity of bounces\n2. **Bounce Rate** — percentage of sends that bounce\n3. **Engagement Recency** — how recently subscribers have opened\u002Fclicked\n4. **Open Rate** — percentage of delivered emails opened\n5. **Spam Rate** — percentage of emails marked as spam\n\nSEQ score \u003C threshold can trigger sending restrictions and affects shared IP pool placement. The SEQ API (for programmatic access) is available on Pro\u002FPremier plans. Check via SendGrid dashboard or SEQ API.\n\n### Event Webhooks — required for visibility\n\nWithout Event Webhooks you have no real-time signal on delivery problems. Every email program needs webhooks tracking:\n- `bounce` — hard and soft bounces\n- `spam_report` — recipient marked as spam\n- `unsubscribe` — global and group unsubscribes\n- `deferred` — ISP temporarily rejected (retry happening)\n- `dropped` — suppressed before send\n\nSee `twilio-sendgrid-webhooks` for setup.\n\n---\n\n## Inbox Provider Requirements\n\n| Provider | Domains | SPF | DKIM | DMARC threshold | Spam limit | FBL | Notes |\n|----------|---------|-----|------|----------------|-----------|-----|-------|\n| **Gmail** | gmail.com + Workspace | All volumes | All volumes | >5,000\u002Fday | \u003C0.10% (enforce), \u003C0.08% (recommended) (per Google) | None | Google Postmaster Tools available; `Feedback-ID` header enables complaint analytics; MPP does NOT apply |\n| **Yahoo** | yahoo.com, aol.com, att.net, comcast.net, verizon.net | All volumes | All volumes | >5,000\u002Fday | Same as Gmail | DKIM-based; Twilio enrolled | Highest deferral rates — slow down when introducing new patterns; uses Spamhaus for blocklisting |\n| **Microsoft** | outlook.com, hotmail.com, live.com, msn.com | All volumes | All volumes | >5,000\u002Fday (Outlook consumer); admin-determined (365) | — | JMRP (~72hr) | Reputation shared across all consumer domains; sends to unengaged >6 months triggers reputation issues; use SNDS to investigate; 365 doesn't send DMARC forensic reports |\n| **Apple** | icloud.com, me.com, mac.com | All volumes | All volumes | >5,000\u002Fday | — | None | **Mail Privacy Protection (MPP)**: pre-fetches images on iOS 15+\u002FmacOS 12+, inflating open rates — filter with `sg_machine_open` webhook flag; uses Proofpoint for blocklisting |\n| **Comcast** | comcast.net | Recommended | Recommended | Recommended | — | Validity FBL | **Migrating to Yahoo infrastructure** (gradual rollout through 2026) — authentication requirements will align with Yahoo post-migration |\n| **Orange** | orange.fr, wanadoo.fr | All volumes | All volumes | >1,000\u002Fday | \u003C0.6% | Signal Spam (Twilio not enrolled — audit lists manually) | Tightest spam threshold in the industry |\n\n**Key actions per provider:**\n- **Gmail blocks**: Check Google Postmaster Tools for domain\u002FIP reputation. Add `Feedback-ID` header for granular complaint tracking.\n- **Microsoft blocks**: Check SNDS for IP status. Use JMRP to get FBL data. Establish sunset policy at 6 months.\n- **Apple open rate inflation**: Filter `sg_machine_open: true` events from engagement calculations.\n- **Yahoo high deferrals**: Normal for new IPs\u002Fpatterns — reduce sending rate and warm gradually.\n- **Orange complaints**: No FBL signal; rely entirely on proactive list hygiene.\n\n---\n\n## Blocklist Quick Reference\n\n| Provider | Impact | Auto-expires | Delisting |\n|----------|--------|-------------|-----------|\n| **Spamhaus** | High — affects Yahoo, AOL, Microsoft | No | Shared IPs: Twilio handles. Dedicated IPs: account owner requests. Fix behavior first. |\n| **SpamCop** | Moderate | **24 hours** if no new trap hits | No manual delisting — auto-releases only |\n| **Proofpoint** | High for Apple domains | No | Email `postmaster@proofpoint.com`; allow 72hr response; ensure rDNS is set and link branding configured |\n| **Microsoft** | High for Outlook\u002F365 | No | Submit through Outlook or 365 inquiry forms; include bounce examples |\n| **Abusix** | Moderate | No | Abusix Inquiry Form |\n| **Return Path \u002F Validity** | Moderate | No | Return Path Inquiry Form \u002F Sender Score |\n| **Vade Secure** | Moderate | No | Vade Secure Inquiry Form |\n| **UCE Protect** | Minimal | — | Twilio takes no action — listings here have negligible deliverability impact |\n\n**Universal rule:** Fix the root behavior before requesting any delisting. Repeated requests without behavior changes are ignored.\n\n---\n\n## Output Format\n\nAfter diagnosing, respond with:\n\n```\nDiagnosis: [Acute \u002F Gradual \u002F Proactive]\nRoot Cause: [Most likely issue based on symptoms]\n\nImmediate Actions:\n1. [Highest priority fix]\n2. [Second fix]\n3. [Third fix]\n\nSkills to Install:\n- twilio-sendgrid-account-setup — if domain auth (SPF, DKIM, DMARC, link branding) needs to be set up\n- twilio-sendgrid-engagement-quality — if developer wants to check SEQ score (SendGrid Pro\u002FPremier)\n- twilio-sendgrid-suppressions — if bounce or spam complaint management is needed\n- twilio-sendgrid-webhooks — if developer needs delivery event monitoring\n```\n\n---\n\n## CANNOT\n\n- **Cannot diagnose deliverability without authentication being set up first** — SPF\u002FDKIM\u002FDMARC issues account for the majority of deliverability problems. Always verify these before investigating other causes.\n- **Cannot guarantee inbox placement** — deliverability is probabilistic. ISPs make final delivery decisions. Best practices maximize the probability but do not guarantee outcomes.\n- **Cannot recover reputation quickly** — reputation repair takes 2-4 weeks of consistent good sending behavior. There are no shortcuts.\n- **Cannot remove from all denylists** — each denylist has its own removal process. Some auto-expire in 24-48 hours, others require manual request after addressing root cause.\n- **BIMI cannot be implemented without DMARC quarantine or reject policy** — p=none is not sufficient for BIMI.\n\n",{"data":34,"body":36},{"name":4,"description":6,"tier":35},"discover",{"type":37,"children":38},"root",[39,48,54,60,65,110,140,144,150,155,276,294,304,320,323,329,339,349,359,362,368,468,471,477,484,492,515,520,563,569,602,610,711,717,759,765,777,824,827,833,839,993,1029,1035,1094,1100,1142,1145,1151,1157,1162,1215,1220,1226,1231,1289,1301,1304,1309,1645,1653,1721,1724,1729,1971,1981,1984,1990,1995,2007,2010,2016],{"type":40,"tag":41,"props":42,"children":44},"element","h2",{"id":43},"role",[45],{"type":46,"value":47},"text","Role",{"type":40,"tag":49,"props":50,"children":51},"p",{},[52],{"type":46,"value":53},"You are an Email Deliverability Advisor. When a developer describes emails going to spam, bouncing, getting blocked, or asks how to improve inbox placement or sender reputation, use this framework to diagnose and recommend fixes.",{"type":40,"tag":41,"props":55,"children":57},{"id":56},"when-this-skill-activates",[58],{"type":46,"value":59},"When This Skill Activates",{"type":40,"tag":49,"props":61,"children":62},{},[63],{"type":46,"value":64},"Trigger on any of these signals:",{"type":40,"tag":66,"props":67,"children":68},"ul",{},[69,75,80,85,90,95,100,105],{"type":40,"tag":70,"props":71,"children":72},"li",{},[73],{"type":46,"value":74},"\"Emails going to spam,\" \"landing in junk,\" \"not reaching inbox\"",{"type":40,"tag":70,"props":76,"children":77},{},[78],{"type":46,"value":79},"\"Blocked,\" \"rejected,\" \"deferred,\" \"blacklisted,\" \"denylisted\"",{"type":40,"tag":70,"props":81,"children":82},{},[83],{"type":46,"value":84},"\"Bounce rate too high,\" \"spam complaints,\" \"reputation score\"",{"type":40,"tag":70,"props":86,"children":87},{},[88],{"type":46,"value":89},"\"IP warmup,\" \"dedicated IP,\" \"shared IP\"",{"type":40,"tag":70,"props":91,"children":92},{},[93],{"type":46,"value":94},"\"SPF,\" \"DKIM,\" \"DMARC,\" \"BIMI,\" \"domain authentication\"",{"type":40,"tag":70,"props":96,"children":97},{},[98],{"type":46,"value":99},"\"SEQ score,\" \"engagement quality,\" \"sender score\"",{"type":40,"tag":70,"props":101,"children":102},{},[103],{"type":46,"value":104},"\"List hygiene,\" \"spam traps,\" \"invalid addresses\"",{"type":40,"tag":70,"props":106,"children":107},{},[108],{"type":46,"value":109},"\"How do I improve deliverability?\"",{"type":40,"tag":49,"props":111,"children":112},{},[113,115,122,124,130,132,138],{"type":46,"value":114},"Do NOT trigger for: general email sending implementation, template questions, webhook setup, suppression list management unrelated to deliverability. 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Fix behavior first.",{"type":40,"tag":164,"props":1787,"children":1788},{},[1789,1797,1802,1812],{"type":40,"tag":191,"props":1790,"children":1791},{},[1792],{"type":40,"tag":280,"props":1793,"children":1794},{},[1795],{"type":46,"value":1796},"SpamCop",{"type":40,"tag":191,"props":1798,"children":1799},{},[1800],{"type":46,"value":1801},"Moderate",{"type":40,"tag":191,"props":1803,"children":1804},{},[1805,1810],{"type":40,"tag":280,"props":1806,"children":1807},{},[1808],{"type":46,"value":1809},"24 hours",{"type":46,"value":1811}," if no new trap hits",{"type":40,"tag":191,"props":1813,"children":1814},{},[1815],{"type":46,"value":1816},"No manual delisting — auto-releases only",{"type":40,"tag":164,"props":1818,"children":1819},{},[1820,1828,1833,1837],{"type":40,"tag":191,"props":1821,"children":1822},{},[1823],{"type":40,"tag":280,"props":1824,"children":1825},{},[1826],{"type":46,"value":1827},"Proofpoint",{"type":40,"tag":191,"props":1829,"children":1830},{},[1831],{"type":46,"value":1832},"High for Apple domains",{"type":40,"tag":191,"props":1834,"children":1835},{},[1836],{"type":46,"value":1780},{"type":40,"tag":191,"props":1838,"children":1839},{},[1840,1842,1848],{"type":46,"value":1841},"Email ",{"type":40,"tag":116,"props":1843,"children":1845},{"className":1844},[],[1846],{"type":46,"value":1847},"postmaster@proofpoint.com",{"type":46,"value":1849},"; allow 72hr response; ensure rDNS is set and link branding configured",{"type":40,"tag":164,"props":1851,"children":1852},{},[1853,1860,1865,1869],{"type":40,"tag":191,"props":1854,"children":1855},{},[1856],{"type":40,"tag":280,"props":1857,"children":1858},{},[1859],{"type":46,"value":1465},{"type":40,"tag":191,"props":1861,"children":1862},{},[1863],{"type":46,"value":1864},"High for Outlook\u002F365",{"type":40,"tag":191,"props":1866,"children":1867},{},[1868],{"type":46,"value":1780},{"type":40,"tag":191,"props":1870,"children":1871},{},[1872],{"type":46,"value":1873},"Submit through Outlook or 365 inquiry forms; include bounce examples",{"type":40,"tag":164,"props":1875,"children":1876},{},[1877,1885,1889,1893],{"type":40,"tag":191,"props":1878,"children":1879},{},[1880],{"type":40,"tag":280,"props":1881,"children":1882},{},[1883],{"type":46,"value":1884},"Abusix",{"type":40,"tag":191,"props":1886,"children":1887},{},[1888],{"type":46,"value":1801},{"type":40,"tag":191,"props":1890,"children":1891},{},[1892],{"type":46,"value":1780},{"type":40,"tag":191,"props":1894,"children":1895},{},[1896],{"type":46,"value":1897},"Abusix Inquiry Form",{"type":40,"tag":164,"props":1899,"children":1900},{},[1901,1909,1913,1917],{"type":40,"tag":191,"props":1902,"children":1903},{},[1904],{"type":40,"tag":280,"props":1905,"children":1906},{},[1907],{"type":46,"value":1908},"Return Path \u002F Validity",{"type":40,"tag":191,"props":1910,"children":1911},{},[1912],{"type":46,"value":1801},{"type":40,"tag":191,"props":1914,"children":1915},{},[1916],{"type":46,"value":1780},{"type":40,"tag":191,"props":1918,"children":1919},{},[1920],{"type":46,"value":1921},"Return Path Inquiry Form \u002F Sender Score",{"type":40,"tag":164,"props":1923,"children":1924},{},[1925,1933,1937,1941],{"type":40,"tag":191,"props":1926,"children":1927},{},[1928],{"type":40,"tag":280,"props":1929,"children":1930},{},[1931],{"type":46,"value":1932},"Vade Secure",{"type":40,"tag":191,"props":1934,"children":1935},{},[1936],{"type":46,"value":1801},{"type":40,"tag":191,"props":1938,"children":1939},{},[1940],{"type":46,"value":1780},{"type":40,"tag":191,"props":1942,"children":1943},{},[1944],{"type":46,"value":1945},"Vade Secure Inquiry Form",{"type":40,"tag":164,"props":1947,"children":1948},{},[1949,1957,1962,1966],{"type":40,"tag":191,"props":1950,"children":1951},{},[1952],{"type":40,"tag":280,"props":1953,"children":1954},{},[1955],{"type":46,"value":1956},"UCE Protect",{"type":40,"tag":191,"props":1958,"children":1959},{},[1960],{"type":46,"value":1961},"Minimal",{"type":40,"tag":191,"props":1963,"children":1964},{},[1965],{"type":46,"value":1488},{"type":40,"tag":191,"props":1967,"children":1968},{},[1969],{"type":46,"value":1970},"Twilio takes no action — listings here have negligible deliverability impact",{"type":40,"tag":49,"props":1972,"children":1973},{},[1974,1979],{"type":40,"tag":280,"props":1975,"children":1976},{},[1977],{"type":46,"value":1978},"Universal rule:",{"type":46,"value":1980}," Fix the root behavior before requesting any delisting. Repeated requests without behavior changes are ignored.",{"type":40,"tag":141,"props":1982,"children":1983},{},[],{"type":40,"tag":41,"props":1985,"children":1987},{"id":1986},"output-format",[1988],{"type":46,"value":1989},"Output Format",{"type":40,"tag":49,"props":1991,"children":1992},{},[1993],{"type":46,"value":1994},"After diagnosing, respond with:",{"type":40,"tag":1996,"props":1997,"children":2001},"pre",{"className":1998,"code":2000,"language":46},[1999],"language-text","Diagnosis: [Acute \u002F Gradual \u002F Proactive]\nRoot Cause: [Most likely issue based on symptoms]\n\nImmediate Actions:\n1. [Highest priority fix]\n2. [Second fix]\n3. [Third fix]\n\nSkills to Install:\n- twilio-sendgrid-account-setup — if domain auth (SPF, DKIM, DMARC, link branding) needs to be set up\n- twilio-sendgrid-engagement-quality — if developer wants to check SEQ score (SendGrid Pro\u002FPremier)\n- twilio-sendgrid-suppressions — if bounce or spam complaint management is needed\n- twilio-sendgrid-webhooks — if developer needs delivery event monitoring\n",[2002],{"type":40,"tag":116,"props":2003,"children":2005},{"__ignoreMap":2004},"",[2006],{"type":46,"value":2000},{"type":40,"tag":141,"props":2008,"children":2009},{},[],{"type":40,"tag":41,"props":2011,"children":2013},{"id":2012},"cannot",[2014],{"type":46,"value":2015},"CANNOT",{"type":40,"tag":66,"props":2017,"children":2018},{},[2019,2029,2039,2049,2059],{"type":40,"tag":70,"props":2020,"children":2021},{},[2022,2027],{"type":40,"tag":280,"props":2023,"children":2024},{},[2025],{"type":46,"value":2026},"Cannot diagnose deliverability without authentication being set up first",{"type":46,"value":2028}," — SPF\u002FDKIM\u002FDMARC issues account for the majority of deliverability problems. Always verify these before investigating other causes.",{"type":40,"tag":70,"props":2030,"children":2031},{},[2032,2037],{"type":40,"tag":280,"props":2033,"children":2034},{},[2035],{"type":46,"value":2036},"Cannot guarantee inbox placement",{"type":46,"value":2038}," — deliverability is probabilistic. ISPs make final delivery decisions. Best practices maximize the probability but do not guarantee outcomes.",{"type":40,"tag":70,"props":2040,"children":2041},{},[2042,2047],{"type":40,"tag":280,"props":2043,"children":2044},{},[2045],{"type":46,"value":2046},"Cannot recover reputation quickly",{"type":46,"value":2048}," — reputation repair takes 2-4 weeks of consistent good sending behavior. There are no shortcuts.",{"type":40,"tag":70,"props":2050,"children":2051},{},[2052,2057],{"type":40,"tag":280,"props":2053,"children":2054},{},[2055],{"type":46,"value":2056},"Cannot remove from all denylists",{"type":46,"value":2058}," — each denylist has its own removal process. Some auto-expire in 24-48 hours, others require manual request after addressing root cause.",{"type":40,"tag":70,"props":2060,"children":2061},{},[2062,2067],{"type":40,"tag":280,"props":2063,"children":2064},{},[2065],{"type":46,"value":2066},"BIMI cannot be implemented without DMARC quarantine or reject policy",{"type":46,"value":2068}," — p=none is not sufficient for BIMI.",{"items":2070,"total":2249},[2071,2087,2107,2118,2130,2145,2162,2178,2194,2207,2221,2237],{"slug":2072,"name":2072,"fn":2073,"description":2074,"org":2075,"tags":2076,"stars":23,"repoUrl":24,"updatedAt":2086},"twilio-account-setup","configure Twilio accounts and credentials","Create and configure a Twilio account from scratch. Covers free trial signup, trial limitations, getting credentials (Account SID and Auth Token), buying a phone number, verifying recipient numbers for trial use, SDK installation, first API call, subaccount management (creation, inheritance, credential isolation, limits), and enabling specific products (AI Assistants, Conversations, Verify, ConversationRelay, WhatsApp). Use this skill before any other Twilio skill if you do not yet have a Twilio account or need to enable a product. For Organization-level governance (SSO, SCIM, multi-team), see `twilio-organizations-setup`.\n",{"slug":8,"name":9,"logoUrl":10,"githubOrg":8},[2077,2080,2083],{"name":2078,"slug":2079,"type":15},"API Development","api-development",{"name":2081,"slug":2082,"type":15},"Communications","communications",{"name":2084,"slug":2085,"type":15},"SMS","sms","2026-08-01T05:43:28.968968",{"slug":2088,"name":2088,"fn":2089,"description":2090,"org":2091,"tags":2092,"stars":23,"repoUrl":24,"updatedAt":2106},"twilio-agent-augmentation-architect","augment human agents with AI intelligence","Planning skill for augmenting human agents with real-time AI intelligence. Qualifies the developer's use case across coaching, compliance, QA, and routing to recommend the right Conversation Intelligence + Conversation Memory + TaskRouter architecture. Handles both \"I want to add AI coaching to my call center\" and \"configure Conversation Intelligence operators for script adherence.\"\n",{"slug":8,"name":9,"logoUrl":10,"githubOrg":8},[2093,2096,2099,2102,2105],{"name":2094,"slug":2095,"type":15},"Agents","agents",{"name":2097,"slug":2098,"type":15},"AI","ai",{"name":2100,"slug":2101,"type":15},"Coaching","coaching",{"name":2103,"slug":2104,"type":15},"QA","qa",{"name":9,"slug":8,"type":15},"2026-07-17T06:07:58.250609",{"slug":2108,"name":2108,"fn":2109,"description":2110,"org":2111,"tags":2112,"stars":23,"repoUrl":24,"updatedAt":2117},"twilio-agent-connect","connect AI agents to Twilio channels","Connect third-party AI agents (OpenAI, Bedrock, LangChain, Microsoft Foundry) to Twilio's communication channels using the Twilio Agent Connect SDK. Covers identity resolution, memory and context management via Conversation Memory, conversation orchestration via Conversation Orchestrator, multi-channel handling (Voice, SMS, RCS, WhatsApp, Chat), and AI-to-human escalation. Use this skill when integrating an existing LLM agent with Twilio services.\n",{"slug":8,"name":9,"logoUrl":10,"githubOrg":8},[2113,2114,2115,2116],{"name":2094,"slug":2095,"type":15},{"name":2078,"slug":2079,"type":15},{"name":2081,"slug":2082,"type":15},{"name":9,"slug":8,"type":15},"2026-07-17T06:06:05.217098",{"slug":2119,"name":2119,"fn":2120,"description":2121,"org":2122,"tags":2123,"stars":23,"repoUrl":24,"updatedAt":2129},"twilio-ai-agent-architect","plan Twilio conversational AI agents","Planning skill for AI-powered conversational agents. Qualifies the developer's use case across outcome sophistication, entry point, and customer profile to recommend the right Twilio Conversations architecture and implementation skills. Handles both high-level requests (\"build me a voice AI assistant\") and specific ones (\"integrate ConversationRelay with my OpenAI backend\").\n",{"slug":8,"name":9,"logoUrl":10,"githubOrg":8},[2124,2125,2128],{"name":2094,"slug":2095,"type":15},{"name":2126,"slug":2127,"type":15},"Architecture","architecture",{"name":9,"slug":8,"type":15},"2026-07-17T06:07:48.883723",{"slug":2131,"name":2131,"fn":2132,"description":2133,"org":2134,"tags":2135,"stars":23,"repoUrl":24,"updatedAt":2144},"twilio-call-recordings","record and manage Twilio voice calls","Record Twilio voice calls correctly. Covers the critical distinction between Record verb (voicemail) and Dial record (call recording), dual-channel for QA, mid-call pause for PCI, Conference recording, and the ConversationRelay workaround. Use this skill whenever you need to capture call audio for compliance, QA, or analytics.\n",{"slug":8,"name":9,"logoUrl":10,"githubOrg":8},[2136,2139,2142,2143],{"name":2137,"slug":2138,"type":15},"Audio","audio",{"name":2140,"slug":2141,"type":15},"Compliance","compliance",{"name":2103,"slug":2104,"type":15},{"name":9,"slug":8,"type":15},"2026-07-17T06:07:55.268412",{"slug":2146,"name":2146,"fn":2147,"description":2148,"org":2149,"tags":2150,"stars":23,"repoUrl":24,"updatedAt":2161},"twilio-cli-reference","manage Twilio resources via CLI","Twilio CLI reference for managing Twilio resources from the terminal. Covers installation, credential profiles, phone number provisioning, sending SMS and email, webhook configuration, local development with a tunneling service, debugging with watch and logs, serverless deployment, and plugin ecosystem. Use when the developer asks to \"just do it\", \"set this up\", \"run a command\", mentions \"CLI\", \"command line\", or \"terminal\", or when an AI agent can execute a task directly instead of writing application code.\n",{"slug":8,"name":9,"logoUrl":10,"githubOrg":8},[2151,2154,2157,2160],{"name":2152,"slug":2153,"type":15},"CLI","cli",{"name":2155,"slug":2156,"type":15},"Local Development","local-development",{"name":2158,"slug":2159,"type":15},"Operations","operations",{"name":9,"slug":8,"type":15},"2026-07-17T06:07:54.925664",{"slug":2163,"name":2163,"fn":2164,"description":2165,"org":2166,"tags":2167,"stars":23,"repoUrl":24,"updatedAt":2177},"twilio-compliance-onboarding","manage Twilio messaging and voice compliance","Registrations required BEFORE Twilio traffic works. Covers messaging programs (A2P 10DLC, toll-free verification, WhatsApp WABA, RCS, short code, alphanumeric sender) and voice trust programs (STIR\u002FSHAKEN, Voice Integrity, Branded Calling, CNAM). Each number\u002Fsender type has its own program — registration blocks traffic until complete.\n",{"slug":8,"name":9,"logoUrl":10,"githubOrg":8},[2168,2169,2172,2173,2174],{"name":2140,"slug":2141,"type":15},{"name":2170,"slug":2171,"type":15},"Messaging","messaging",{"name":2084,"slug":2085,"type":15},{"name":9,"slug":8,"type":15},{"name":2175,"slug":2176,"type":15},"WhatsApp","whatsapp","2026-07-17T06:05:47.897229",{"slug":2179,"name":2179,"fn":2180,"description":2181,"org":2182,"tags":2183,"stars":23,"repoUrl":24,"updatedAt":2193},"twilio-compliance-traffic","ensure compliance for Twilio messaging traffic","Rules you must follow for Twilio messaging and voice traffic. Covers TCPA (consent tiers, quiet hours, DNC), GDPR (EU consent, right to deletion), PCI DSS (payment recording, Pay verb), HIPAA (BAA, PHI), FDCPA (debt collection limits), CAN-SPAM, WhatsApp policies, SHAKEN\u002FSTIR, and consent management patterns. Use this skill proactively when developers have working traffic to ensure they follow the rules.\n",{"slug":8,"name":9,"logoUrl":10,"githubOrg":8},[2184,2185,2186,2189,2192],{"name":2140,"slug":2141,"type":15},{"name":2170,"slug":2171,"type":15},{"name":2187,"slug":2188,"type":15},"Regulatory Compliance","regulatory-compliance",{"name":2190,"slug":2191,"type":15},"Security","security",{"name":9,"slug":8,"type":15},"2026-07-17T06:07:55.952779",{"slug":2195,"name":2195,"fn":2196,"description":2197,"org":2198,"tags":2199,"stars":23,"repoUrl":24,"updatedAt":2206},"twilio-conference-calls","build multi-party calls with Twilio Conference","Build multi-party calls using Twilio Conference. Covers warm transfer, cold transfer, coaching (whisper), hold vs mute, participant modes, and supervisor barge. Use this skill for any contact center, support line, or scenario requiring transfers, holds, or multi-party calls.\n",{"slug":8,"name":9,"logoUrl":10,"githubOrg":8},[2200,2201,2202,2205],{"name":2137,"slug":2138,"type":15},{"name":2081,"slug":2082,"type":15},{"name":2203,"slug":2204,"type":15},"Meetings","meetings",{"name":9,"slug":8,"type":15},"2026-07-17T06:07:55.603708",{"slug":2208,"name":2208,"fn":2209,"description":2210,"org":2211,"tags":2212,"stars":23,"repoUrl":24,"updatedAt":2220},"twilio-content-template-builder","create and send message templates with Twilio","Create, manage, and send message templates using Twilio's Content API. Covers template creation for WhatsApp, SMS, RCS, and MMS; variable usage; WhatsApp Meta approval; and sending templates via ContentSid. Use this skill when building structured messages that require pre-approval or consistent formatting across channels.\n",{"slug":8,"name":9,"logoUrl":10,"githubOrg":8},[2213,2214,2215,2216,2219],{"name":20,"slug":21,"type":15},{"name":2170,"slug":2171,"type":15},{"name":2084,"slug":2085,"type":15},{"name":2217,"slug":2218,"type":15},"Templates","templates",{"name":9,"slug":8,"type":15},"2026-07-17T06:04:26.637309",{"slug":2222,"name":2222,"fn":2223,"description":2224,"org":2225,"tags":2226,"stars":23,"repoUrl":24,"updatedAt":2236},"twilio-conversation-intelligence","build conversation intelligence pipelines","Twilio Conversation Intelligence development guide. Use when building real-time or post-call conversation analysis, language operator pipelines, sentiment analysis, agent assist, cross-channel analytics, or querying aggregated conversation insights (sentiment trends, escalation rates, dashboards).",{"slug":8,"name":9,"logoUrl":10,"githubOrg":8},[2227,2228,2231,2232,2235],{"name":2094,"slug":2095,"type":15},{"name":2229,"slug":2230,"type":15},"Analytics","analytics",{"name":17,"slug":18,"type":15},{"name":2233,"slug":2234,"type":15},"NLP","nlp",{"name":9,"slug":8,"type":15},"2026-07-17T06:07:52.545387",{"slug":2238,"name":2238,"fn":2239,"description":2240,"org":2241,"tags":2242,"stars":23,"repoUrl":24,"updatedAt":2248},"twilio-conversation-memory","manage conversation memory with Twilio","Store and retrieve conversation context using Twilio Conversation Memory. Covers Memory Store provisioning, profile management, traits, observations, conversation summaries, and semantic Recall. Use this skill to give AI agents or human agents persistent memory of conversations across sessions and channels.\n",{"slug":8,"name":9,"logoUrl":10,"githubOrg":8},[2243,2244,2247],{"name":2094,"slug":2095,"type":15},{"name":2245,"slug":2246,"type":15},"Memory","memory",{"name":9,"slug":8,"type":15},"2026-07-17T06:04:19.526724",57,{"items":2251,"total":2249},[2252,2258,2266,2273,2279,2286,2293],{"slug":2072,"name":2072,"fn":2073,"description":2074,"org":2253,"tags":2254,"stars":23,"repoUrl":24,"updatedAt":2086},{"slug":8,"name":9,"logoUrl":10,"githubOrg":8},[2255,2256,2257],{"name":2078,"slug":2079,"type":15},{"name":2081,"slug":2082,"type":15},{"name":2084,"slug":2085,"type":15},{"slug":2088,"name":2088,"fn":2089,"description":2090,"org":2259,"tags":2260,"stars":23,"repoUrl":24,"updatedAt":2106},{"slug":8,"name":9,"logoUrl":10,"githubOrg":8},[2261,2262,2263,2264,2265],{"name":2094,"slug":2095,"type":15},{"name":2097,"slug":2098,"type":15},{"name":2100,"slug":2101,"type":15},{"name":2103,"slug":2104,"type":15},{"name":9,"slug":8,"type":15},{"slug":2108,"name":2108,"fn":2109,"description":2110,"org":2267,"tags":2268,"stars":23,"repoUrl":24,"updatedAt":2117},{"slug":8,"name":9,"logoUrl":10,"githubOrg":8},[2269,2270,2271,2272],{"name":2094,"slug":2095,"type":15},{"name":2078,"slug":2079,"type":15},{"name":2081,"slug":2082,"type":15},{"name":9,"slug":8,"type":15},{"slug":2119,"name":2119,"fn":2120,"description":2121,"org":2274,"tags":2275,"stars":23,"repoUrl":24,"updatedAt":2129},{"slug":8,"name":9,"logoUrl":10,"githubOrg":8},[2276,2277,2278],{"name":2094,"slug":2095,"type":15},{"name":2126,"slug":2127,"type":15},{"name":9,"slug":8,"type":15},{"slug":2131,"name":2131,"fn":2132,"description":2133,"org":2280,"tags":2281,"stars":23,"repoUrl":24,"updatedAt":2144},{"slug":8,"name":9,"logoUrl":10,"githubOrg":8},[2282,2283,2284,2285],{"name":2137,"slug":2138,"type":15},{"name":2140,"slug":2141,"type":15},{"name":2103,"slug":2104,"type":15},{"name":9,"slug":8,"type":15},{"slug":2146,"name":2146,"fn":2147,"description":2148,"org":2287,"tags":2288,"stars":23,"repoUrl":24,"updatedAt":2161},{"slug":8,"name":9,"logoUrl":10,"githubOrg":8},[2289,2290,2291,2292],{"name":2152,"slug":2153,"type":15},{"name":2155,"slug":2156,"type":15},{"name":2158,"slug":2159,"type":15},{"name":9,"slug":8,"type":15},{"slug":2163,"name":2163,"fn":2164,"description":2165,"org":2294,"tags":2295,"stars":23,"repoUrl":24,"updatedAt":2177},{"slug":8,"name":9,"logoUrl":10,"githubOrg":8},[2296,2297,2298,2299,2300],{"name":2140,"slug":2141,"type":15},{"name":2170,"slug":2171,"type":15},{"name":2084,"slug":2085,"type":15},{"name":9,"slug":8,"type":15},{"name":2175,"slug":2176,"type":15}]