[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"skill-twilio-twilio-messaging-channel-advisor":3,"mdc--al1un-key":39,"related-repo-twilio-twilio-messaging-channel-advisor":905,"related-org-twilio-twilio-messaging-channel-advisor":1009},{"slug":4,"name":4,"fn":5,"description":6,"org":7,"tags":11,"stars":29,"repoUrl":30,"updatedAt":31,"license":32,"forks":33,"topics":34,"repo":35,"sourceUrl":37,"mdContent":38},"twilio-messaging-channel-advisor","select optimal Twilio messaging channels","Planning skill that helps the developer pick the right Twilio messaging channel — SMS, MMS, RCS, or WhatsApp — for a given use case. Qualifies intent across content type, geography, use case (marketing \u002F notifications \u002F OTP \u002F support), cost model, and brand presence. Use when the developer asks \"which channel should I use\", \"SMS vs RCS vs WhatsApp\", mentions a country or region, asks about branded messaging, rich content, or fallback — and proactively when the developer says \"send SMS\" or \"text\" but the use case (rich content, international reach, branded experience, marketing campaign, transactional notification) would benefit from a different or multi-channel approach. Also invoke alongside twilio-marketing-promotions-advisor or twilio-notifications-alerts-advisor whenever the developer has not yet confirmed a specific channel.\n",{"slug":8,"name":9,"logoUrl":10,"githubOrg":8},"twilio","Twilio","https:\u002F\u002Fpexgzepcugksgbtrxkhf.supabase.co\u002Fstorage\u002Fv1\u002Fobject\u002Fpublic\u002Forg-logos\u002Ftwilio.png",[12,16,19,22,25,28],{"name":13,"slug":14,"type":15},"SMS","sms","tag",{"name":17,"slug":18,"type":15},"WhatsApp","whatsapp",{"name":20,"slug":21,"type":15},"RCS","rcs",{"name":23,"slug":24,"type":15},"Messaging","messaging",{"name":26,"slug":27,"type":15},"Strategy","strategy",{"name":9,"slug":8,"type":15},25,"https:\u002F\u002Fgithub.com\u002Ftwilio\u002Fai","2026-07-17T06:07:26.154037",null,7,[],{"repoUrl":30,"stars":29,"forks":33,"topics":36,"description":32},[],"https:\u002F\u002Fgithub.com\u002Ftwilio\u002Fai\u002Ftree\u002FHEAD\u002Fskills\u002Ftwilio\u002Ftwilio-messaging-channel-advisor","---\nname: twilio-messaging-channel-advisor\ndescription: >\n  Planning skill that helps the developer pick the right Twilio\n  messaging channel — SMS, MMS, RCS, or WhatsApp — for a given use\n  case. Qualifies intent across content type, geography, use case\n  (marketing \u002F notifications \u002F OTP \u002F support), cost model, and brand\n  presence. Use when the developer asks \"which channel should I use\",\n  \"SMS vs RCS vs WhatsApp\", mentions a country or region, asks about\n  branded messaging, rich content, or fallback — and proactively when\n  the developer says \"send SMS\" or \"text\" but the use case (rich\n  content, international reach, branded experience, marketing campaign,\n  transactional notification) would benefit from a different or\n  multi-channel approach. Also invoke alongside\n  twilio-marketing-promotions-advisor or\n  twilio-notifications-alerts-advisor whenever the developer has not\n  yet confirmed a specific channel.\ntier: discover\n---\n\n## Role\n\nYou are a Messaging Channel Advisor. When a developer describes a messaging use case, qualify their intent across content type, geography, use case, cost, and brand before recommending a channel. Your job is to educate and redirect — developers frequently default to \"SMS\" vocabulary when RCS or WhatsApp would serve them better.\n\nPair with `twilio-send-message` (for the actual send), `twilio-messaging-services` (for production features and fallback), and `twilio-content-template-builder` (for rich content).\n\n---\n\n## Qualifying Questions\n\n### 1. What content are you sending?\n- **Plain text only** → SMS (default), WhatsApp for international\n- **Media (image, video, PDF)** → MMS (US\u002FCA\u002FAU only), WhatsApp, or RCS\n- **Rich interactive (cards, carousels, buttons, suggested replies)** → RCS (branded, US reach + expanding) or WhatsApp (template-approved)\n\n### 2. Where are your recipients?\n- **US** → SMS is the baseline; RCS for branded\u002Frich content (iOS 18+ and Android); WhatsApp is secondary (low consumer adoption)\n- **LATAM (Brazil, Mexico, Argentina)** → WhatsApp is dominant; SMS as fallback\n- **APAC (India, Southeast Asia)** → WhatsApp strong; SMS also works\n- **EU \u002F UK** → SMS broadly; WhatsApp meaningful in DE, ES, IT; RCS availability varies\n- **Global** → Multi-channel via Messaging Services with geomatch + fallback\n\n### 3. What's the use case?\n- **Marketing \u002F promotional** → RCS (if US + rich content) + SMS fallback, or WhatsApp templates (intl). See `twilio-marketing-promotions-advisor`.\n- **Transactional notifications** (order, shipping, delivery) → RCS for branded UX + SMS fallback; SMS only if cost-sensitive. See `twilio-notifications-alerts-advisor`.\n- **OTP \u002F verification codes** → Prefer `twilio-verify-send-otp`. Verify handles rate limits, retries, and fraud protection. Works across SMS, WhatsApp, RCS, push, TOTP.\n- **Customer support \u002F conversational** → WhatsApp (24-hr session model fits conversations) or RCS\n- **Time-sensitive alerts** (fraud, outage, emergency) → SMS (highest delivery reliability, no app dependency)\n\n### 4. What's your cost model tolerance?\n- **SMS** — per-message pricing, varies by region; predictable\n- **MMS** — higher per-message than SMS\n- **RCS** — varies by region + content type (Basic vs. Rich)\n- **WhatsApp** — conversation-based (24-hr window free-form; templates charged per conversation)\n\n### 5. Does brand presence matter?\n- **Yes (branded sender, logo, verified)** → RCS in the US, or WhatsApp Business (green tick) internationally\n- **Cross-OS branded** (reach iPhone + Android with one experience) → RCS (now supported on iOS 18+ and Android) with SMS fallback for older devices\n\n---\n\n## Common User Vocabulary Translations\n\nDevelopers often use loose vocabulary. Translate before recommending.\n\n| User says | Often means | Likely best channel |\n|-----------|-------------|---------------------|\n| \"Send an SMS\" | Message to a phone | SMS — unless rich content, branded, or international |\n| \"Text message\" | Same as SMS | SMS — educate if rich or branded needed |\n| \"Branded message\" | Brand visible to user | RCS (US) or WhatsApp (intl) |\n| \"Rich message\" | Cards \u002F buttons \u002F media | RCS or WhatsApp template |\n| \"Show my logo\" | Branded sender | RCS (not a phone number feature) |\n| \"OTP\" \u002F \"verification code\" | Auth \u002F 2FA | `twilio-verify-send-otp`, not raw messaging |\n| \"WhatsApp them\" | Outbound to recipient | WhatsApp — check 24-hr session |\n| \"Reach iPhone and Android\" | Cross-device parity | RCS with SMS fallback |\n| \"International\" | Outside US | WhatsApp in LATAM\u002FAPAC; SMS elsewhere |\n| \"Bulk send\" \u002F \"mass send\" | Broadcast-style | Messaging Services + channel-per-region via geomatch |\n\n---\n\n## When to Push Back\n\nIf the developer says \"send SMS\" but the context suggests otherwise, raise the alternative before proceeding:\n\n- **Rich content described** (cards, buttons, images beyond simple media) → suggest RCS + SMS fallback\n- **Recipients in Brazil, Mexico, India, or other WhatsApp-dominant markets** → suggest WhatsApp\n- **OTP \u002F verification use case** → redirect to `twilio-verify-send-otp`\n- **Brand presence \u002F trust is material** (financial, healthcare, enterprise customer) → suggest RCS for US, WhatsApp Business for intl\n- **\"Reach iPhone and Android with the same experience\"** → RCS is the answer\n\nFrame it as an education, not a correction: \"SMS will work — but given [X], RCS would give you [Y]. Would you like to use RCS with SMS fallback?\"\n\n---\n\n## Output Format\n\nWhen you recommend a channel, include:\n1. **Primary channel** and why it fits\n2. **Fallback channel** (if applicable) and how to configure it\n3. **Next skill to invoke** (usually `twilio-send-message` for the send, `twilio-messaging-services` for pool \u002F fallback setup)\n4. **Trade-offs the developer should know** (cost, setup time, approval requirements)\n\n---\n\n## Next Steps\n\n- **Send the message:** `twilio-send-message`\n- **Channel overview and unified API:** `twilio-messaging-overview`\n- **Sender pools + RCS→SMS fallback:** `twilio-messaging-services`\n- **Rich content templates:** `twilio-content-template-builder`\n- **RCS-specific onboarding and rich cards:** `twilio-rcs-messaging`\n- **WhatsApp-specific onboarding:** `twilio-whatsapp-send-message`, `twilio-whatsapp-manage-senders`\n- **OTP \u002F verification flows:** `twilio-verify-send-otp`\n- **Marketing-specific planner:** `twilio-marketing-promotions-advisor`\n- **Notifications-specific planner:** `twilio-notifications-alerts-advisor`\n",{"data":40,"body":42},{"name":4,"description":6,"tier":41},"discover",{"type":43,"children":44},"root",[45,54,60,90,94,100,107,143,149,202,208,284,290,330,336,359,362,368,373,591,594,600,605,663,683,686,692,697,755,758,764],{"type":46,"tag":47,"props":48,"children":50},"element","h2",{"id":49},"role",[51],{"type":52,"value":53},"text","Role",{"type":46,"tag":55,"props":56,"children":57},"p",{},[58],{"type":52,"value":59},"You are a Messaging Channel Advisor. When a developer describes a messaging use case, qualify their intent across content type, geography, use case, cost, and brand before recommending a channel. Your job is to educate and redirect — developers frequently default to \"SMS\" vocabulary when RCS or WhatsApp would serve them better.",{"type":46,"tag":55,"props":61,"children":62},{},[63,65,72,74,80,82,88],{"type":52,"value":64},"Pair with ",{"type":46,"tag":66,"props":67,"children":69},"code",{"className":68},[],[70],{"type":52,"value":71},"twilio-send-message",{"type":52,"value":73}," (for the actual send), ",{"type":46,"tag":66,"props":75,"children":77},{"className":76},[],[78],{"type":52,"value":79},"twilio-messaging-services",{"type":52,"value":81}," (for production features and fallback), and ",{"type":46,"tag":66,"props":83,"children":85},{"className":84},[],[86],{"type":52,"value":87},"twilio-content-template-builder",{"type":52,"value":89}," (for rich content).",{"type":46,"tag":91,"props":92,"children":93},"hr",{},[],{"type":46,"tag":47,"props":95,"children":97},{"id":96},"qualifying-questions",[98],{"type":52,"value":99},"Qualifying Questions",{"type":46,"tag":101,"props":102,"children":104},"h3",{"id":103},"_1-what-content-are-you-sending",[105],{"type":52,"value":106},"1. What content are you sending?",{"type":46,"tag":108,"props":109,"children":110},"ul",{},[111,123,133],{"type":46,"tag":112,"props":113,"children":114},"li",{},[115,121],{"type":46,"tag":116,"props":117,"children":118},"strong",{},[119],{"type":52,"value":120},"Plain text only",{"type":52,"value":122}," → SMS (default), WhatsApp for international",{"type":46,"tag":112,"props":124,"children":125},{},[126,131],{"type":46,"tag":116,"props":127,"children":128},{},[129],{"type":52,"value":130},"Media (image, video, PDF)",{"type":52,"value":132}," → MMS (US\u002FCA\u002FAU only), WhatsApp, or RCS",{"type":46,"tag":112,"props":134,"children":135},{},[136,141],{"type":46,"tag":116,"props":137,"children":138},{},[139],{"type":52,"value":140},"Rich interactive (cards, carousels, buttons, suggested replies)",{"type":52,"value":142}," → RCS (branded, US reach + expanding) or WhatsApp (template-approved)",{"type":46,"tag":101,"props":144,"children":146},{"id":145},"_2-where-are-your-recipients",[147],{"type":52,"value":148},"2. Where are your recipients?",{"type":46,"tag":108,"props":150,"children":151},{},[152,162,172,182,192],{"type":46,"tag":112,"props":153,"children":154},{},[155,160],{"type":46,"tag":116,"props":156,"children":157},{},[158],{"type":52,"value":159},"US",{"type":52,"value":161}," → SMS is the baseline; RCS for branded\u002Frich content (iOS 18+ and Android); WhatsApp is secondary (low consumer adoption)",{"type":46,"tag":112,"props":163,"children":164},{},[165,170],{"type":46,"tag":116,"props":166,"children":167},{},[168],{"type":52,"value":169},"LATAM (Brazil, Mexico, Argentina)",{"type":52,"value":171}," → WhatsApp is dominant; SMS as fallback",{"type":46,"tag":112,"props":173,"children":174},{},[175,180],{"type":46,"tag":116,"props":176,"children":177},{},[178],{"type":52,"value":179},"APAC (India, Southeast Asia)",{"type":52,"value":181}," → WhatsApp strong; SMS also works",{"type":46,"tag":112,"props":183,"children":184},{},[185,190],{"type":46,"tag":116,"props":186,"children":187},{},[188],{"type":52,"value":189},"EU \u002F UK",{"type":52,"value":191}," → SMS broadly; WhatsApp meaningful in DE, ES, IT; RCS availability varies",{"type":46,"tag":112,"props":193,"children":194},{},[195,200],{"type":46,"tag":116,"props":196,"children":197},{},[198],{"type":52,"value":199},"Global",{"type":52,"value":201}," → Multi-channel via Messaging Services with geomatch + fallback",{"type":46,"tag":101,"props":203,"children":205},{"id":204},"_3-whats-the-use-case",[206],{"type":52,"value":207},"3. What's the use case?",{"type":46,"tag":108,"props":209,"children":210},{},[211,229,246,264,274],{"type":46,"tag":112,"props":212,"children":213},{},[214,219,221,227],{"type":46,"tag":116,"props":215,"children":216},{},[217],{"type":52,"value":218},"Marketing \u002F promotional",{"type":52,"value":220}," → RCS (if US + rich content) + SMS fallback, or WhatsApp templates (intl). See ",{"type":46,"tag":66,"props":222,"children":224},{"className":223},[],[225],{"type":52,"value":226},"twilio-marketing-promotions-advisor",{"type":52,"value":228},".",{"type":46,"tag":112,"props":230,"children":231},{},[232,237,239,245],{"type":46,"tag":116,"props":233,"children":234},{},[235],{"type":52,"value":236},"Transactional notifications",{"type":52,"value":238}," (order, shipping, delivery) → RCS for branded UX + SMS fallback; SMS only if cost-sensitive. See ",{"type":46,"tag":66,"props":240,"children":242},{"className":241},[],[243],{"type":52,"value":244},"twilio-notifications-alerts-advisor",{"type":52,"value":228},{"type":46,"tag":112,"props":247,"children":248},{},[249,254,256,262],{"type":46,"tag":116,"props":250,"children":251},{},[252],{"type":52,"value":253},"OTP \u002F verification codes",{"type":52,"value":255}," → Prefer ",{"type":46,"tag":66,"props":257,"children":259},{"className":258},[],[260],{"type":52,"value":261},"twilio-verify-send-otp",{"type":52,"value":263},". Verify handles rate limits, retries, and fraud protection. Works across SMS, WhatsApp, RCS, push, TOTP.",{"type":46,"tag":112,"props":265,"children":266},{},[267,272],{"type":46,"tag":116,"props":268,"children":269},{},[270],{"type":52,"value":271},"Customer support \u002F conversational",{"type":52,"value":273}," → WhatsApp (24-hr session model fits conversations) or RCS",{"type":46,"tag":112,"props":275,"children":276},{},[277,282],{"type":46,"tag":116,"props":278,"children":279},{},[280],{"type":52,"value":281},"Time-sensitive alerts",{"type":52,"value":283}," (fraud, outage, emergency) → SMS (highest delivery reliability, no app dependency)",{"type":46,"tag":101,"props":285,"children":287},{"id":286},"_4-whats-your-cost-model-tolerance",[288],{"type":52,"value":289},"4. What's your cost model tolerance?",{"type":46,"tag":108,"props":291,"children":292},{},[293,302,312,321],{"type":46,"tag":112,"props":294,"children":295},{},[296,300],{"type":46,"tag":116,"props":297,"children":298},{},[299],{"type":52,"value":13},{"type":52,"value":301}," — per-message pricing, varies by region; predictable",{"type":46,"tag":112,"props":303,"children":304},{},[305,310],{"type":46,"tag":116,"props":306,"children":307},{},[308],{"type":52,"value":309},"MMS",{"type":52,"value":311}," — higher per-message than SMS",{"type":46,"tag":112,"props":313,"children":314},{},[315,319],{"type":46,"tag":116,"props":316,"children":317},{},[318],{"type":52,"value":20},{"type":52,"value":320}," — varies by region + content type (Basic vs. Rich)",{"type":46,"tag":112,"props":322,"children":323},{},[324,328],{"type":46,"tag":116,"props":325,"children":326},{},[327],{"type":52,"value":17},{"type":52,"value":329}," — conversation-based (24-hr window free-form; templates charged per conversation)",{"type":46,"tag":101,"props":331,"children":333},{"id":332},"_5-does-brand-presence-matter",[334],{"type":52,"value":335},"5. Does brand presence matter?",{"type":46,"tag":108,"props":337,"children":338},{},[339,349],{"type":46,"tag":112,"props":340,"children":341},{},[342,347],{"type":46,"tag":116,"props":343,"children":344},{},[345],{"type":52,"value":346},"Yes (branded sender, logo, verified)",{"type":52,"value":348}," → RCS in the US, or WhatsApp Business (green tick) internationally",{"type":46,"tag":112,"props":350,"children":351},{},[352,357],{"type":46,"tag":116,"props":353,"children":354},{},[355],{"type":52,"value":356},"Cross-OS branded",{"type":52,"value":358}," (reach iPhone + Android with one experience) → RCS (now supported on iOS 18+ and Android) with SMS fallback for older devices",{"type":46,"tag":91,"props":360,"children":361},{},[],{"type":46,"tag":47,"props":363,"children":365},{"id":364},"common-user-vocabulary-translations",[366],{"type":52,"value":367},"Common User Vocabulary Translations",{"type":46,"tag":55,"props":369,"children":370},{},[371],{"type":52,"value":372},"Developers often use loose vocabulary. Translate before recommending.",{"type":46,"tag":374,"props":375,"children":376},"table",{},[377,401],{"type":46,"tag":378,"props":379,"children":380},"thead",{},[381],{"type":46,"tag":382,"props":383,"children":384},"tr",{},[385,391,396],{"type":46,"tag":386,"props":387,"children":388},"th",{},[389],{"type":52,"value":390},"User says",{"type":46,"tag":386,"props":392,"children":393},{},[394],{"type":52,"value":395},"Often means",{"type":46,"tag":386,"props":397,"children":398},{},[399],{"type":52,"value":400},"Likely best channel",{"type":46,"tag":402,"props":403,"children":404},"tbody",{},[405,424,442,460,478,496,519,537,555,573],{"type":46,"tag":382,"props":406,"children":407},{},[408,414,419],{"type":46,"tag":409,"props":410,"children":411},"td",{},[412],{"type":52,"value":413},"\"Send an SMS\"",{"type":46,"tag":409,"props":415,"children":416},{},[417],{"type":52,"value":418},"Message to a phone",{"type":46,"tag":409,"props":420,"children":421},{},[422],{"type":52,"value":423},"SMS — unless rich content, branded, or international",{"type":46,"tag":382,"props":425,"children":426},{},[427,432,437],{"type":46,"tag":409,"props":428,"children":429},{},[430],{"type":52,"value":431},"\"Text message\"",{"type":46,"tag":409,"props":433,"children":434},{},[435],{"type":52,"value":436},"Same as SMS",{"type":46,"tag":409,"props":438,"children":439},{},[440],{"type":52,"value":441},"SMS — educate if rich or branded needed",{"type":46,"tag":382,"props":443,"children":444},{},[445,450,455],{"type":46,"tag":409,"props":446,"children":447},{},[448],{"type":52,"value":449},"\"Branded message\"",{"type":46,"tag":409,"props":451,"children":452},{},[453],{"type":52,"value":454},"Brand visible to user",{"type":46,"tag":409,"props":456,"children":457},{},[458],{"type":52,"value":459},"RCS (US) or WhatsApp (intl)",{"type":46,"tag":382,"props":461,"children":462},{},[463,468,473],{"type":46,"tag":409,"props":464,"children":465},{},[466],{"type":52,"value":467},"\"Rich message\"",{"type":46,"tag":409,"props":469,"children":470},{},[471],{"type":52,"value":472},"Cards \u002F buttons \u002F media",{"type":46,"tag":409,"props":474,"children":475},{},[476],{"type":52,"value":477},"RCS or WhatsApp template",{"type":46,"tag":382,"props":479,"children":480},{},[481,486,491],{"type":46,"tag":409,"props":482,"children":483},{},[484],{"type":52,"value":485},"\"Show my logo\"",{"type":46,"tag":409,"props":487,"children":488},{},[489],{"type":52,"value":490},"Branded sender",{"type":46,"tag":409,"props":492,"children":493},{},[494],{"type":52,"value":495},"RCS (not a phone number feature)",{"type":46,"tag":382,"props":497,"children":498},{},[499,504,509],{"type":46,"tag":409,"props":500,"children":501},{},[502],{"type":52,"value":503},"\"OTP\" \u002F \"verification code\"",{"type":46,"tag":409,"props":505,"children":506},{},[507],{"type":52,"value":508},"Auth \u002F 2FA",{"type":46,"tag":409,"props":510,"children":511},{},[512,517],{"type":46,"tag":66,"props":513,"children":515},{"className":514},[],[516],{"type":52,"value":261},{"type":52,"value":518},", not raw messaging",{"type":46,"tag":382,"props":520,"children":521},{},[522,527,532],{"type":46,"tag":409,"props":523,"children":524},{},[525],{"type":52,"value":526},"\"WhatsApp them\"",{"type":46,"tag":409,"props":528,"children":529},{},[530],{"type":52,"value":531},"Outbound to recipient",{"type":46,"tag":409,"props":533,"children":534},{},[535],{"type":52,"value":536},"WhatsApp — check 24-hr session",{"type":46,"tag":382,"props":538,"children":539},{},[540,545,550],{"type":46,"tag":409,"props":541,"children":542},{},[543],{"type":52,"value":544},"\"Reach iPhone and Android\"",{"type":46,"tag":409,"props":546,"children":547},{},[548],{"type":52,"value":549},"Cross-device parity",{"type":46,"tag":409,"props":551,"children":552},{},[553],{"type":52,"value":554},"RCS with SMS fallback",{"type":46,"tag":382,"props":556,"children":557},{},[558,563,568],{"type":46,"tag":409,"props":559,"children":560},{},[561],{"type":52,"value":562},"\"International\"",{"type":46,"tag":409,"props":564,"children":565},{},[566],{"type":52,"value":567},"Outside US",{"type":46,"tag":409,"props":569,"children":570},{},[571],{"type":52,"value":572},"WhatsApp in LATAM\u002FAPAC; 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onboarding:",{"type":52,"value":776},{"type":46,"tag":66,"props":850,"children":852},{"className":851},[],[853],{"type":52,"value":854},"twilio-whatsapp-send-message",{"type":52,"value":856},", ",{"type":46,"tag":66,"props":858,"children":860},{"className":859},[],[861],{"type":52,"value":862},"twilio-whatsapp-manage-senders",{"type":46,"tag":112,"props":864,"children":865},{},[866,871,872],{"type":46,"tag":116,"props":867,"children":868},{},[869],{"type":52,"value":870},"OTP \u002F verification flows:",{"type":52,"value":776},{"type":46,"tag":66,"props":873,"children":875},{"className":874},[],[876],{"type":52,"value":261},{"type":46,"tag":112,"props":878,"children":879},{},[880,885,886],{"type":46,"tag":116,"props":881,"children":882},{},[883],{"type":52,"value":884},"Marketing-specific planner:",{"type":52,"value":776},{"type":46,"tag":66,"props":887,"children":889},{"className":888},[],[890],{"type":52,"value":226},{"type":46,"tag":112,"props":892,"children":893},{},[894,899,900],{"type":46,"tag":116,"props":895,"children":896},{},[897],{"type":52,"value":898},"Notifications-specific planner:",{"type":52,"value":776},{"type":46,"tag":66,"props":901,"children":903},{"className":902},[],[904],{"type":52,"value":244},{"items":906,"total":1008},[907,921,941,952,964,979,996],{"slug":908,"name":908,"fn":909,"description":910,"org":911,"tags":912,"stars":29,"repoUrl":30,"updatedAt":920},"twilio-account-setup","configure Twilio accounts and credentials","Create and configure a Twilio account from scratch. Covers free trial signup, trial limitations, getting credentials (Account SID and Auth Token), buying a phone number, verifying recipient numbers for trial use, SDK installation, first API call, subaccount management (creation, inheritance, credential isolation, limits), and enabling specific products (AI Assistants, Conversations, Verify, ConversationRelay, WhatsApp). Use this skill before any other Twilio skill if you do not yet have a Twilio account or need to enable a product. For Organization-level governance (SSO, SCIM, multi-team), see `twilio-organizations-setup`.\n",{"slug":8,"name":9,"logoUrl":10,"githubOrg":8},[913,916,919],{"name":914,"slug":915,"type":15},"API Development","api-development",{"name":917,"slug":918,"type":15},"Communications","communications",{"name":13,"slug":14,"type":15},"2026-08-01T05:43:28.968968",{"slug":922,"name":922,"fn":923,"description":924,"org":925,"tags":926,"stars":29,"repoUrl":30,"updatedAt":940},"twilio-agent-augmentation-architect","augment human agents with AI intelligence","Planning skill for augmenting human agents with real-time AI intelligence. Qualifies the developer's use case across coaching, compliance, QA, and routing to recommend the right Conversation Intelligence + Conversation Memory + TaskRouter architecture. Handles both \"I want to add AI coaching to my call center\" and \"configure Conversation Intelligence operators for script adherence.\"\n",{"slug":8,"name":9,"logoUrl":10,"githubOrg":8},[927,930,933,936,939],{"name":928,"slug":929,"type":15},"Agents","agents",{"name":931,"slug":932,"type":15},"AI","ai",{"name":934,"slug":935,"type":15},"Coaching","coaching",{"name":937,"slug":938,"type":15},"QA","qa",{"name":9,"slug":8,"type":15},"2026-07-17T06:07:58.250609",{"slug":942,"name":942,"fn":943,"description":944,"org":945,"tags":946,"stars":29,"repoUrl":30,"updatedAt":951},"twilio-agent-connect","connect AI agents to Twilio channels","Connect third-party AI agents (OpenAI, Bedrock, LangChain, Microsoft Foundry) to Twilio's communication channels using the Twilio Agent Connect SDK. Covers identity resolution, memory and context management via Conversation Memory, conversation orchestration via Conversation Orchestrator, multi-channel handling (Voice, SMS, RCS, WhatsApp, Chat), and AI-to-human escalation. Use this skill when integrating an existing LLM agent with Twilio services.\n",{"slug":8,"name":9,"logoUrl":10,"githubOrg":8},[947,948,949,950],{"name":928,"slug":929,"type":15},{"name":914,"slug":915,"type":15},{"name":917,"slug":918,"type":15},{"name":9,"slug":8,"type":15},"2026-07-17T06:06:05.217098",{"slug":953,"name":953,"fn":954,"description":955,"org":956,"tags":957,"stars":29,"repoUrl":30,"updatedAt":963},"twilio-ai-agent-architect","plan Twilio conversational AI agents","Planning skill for AI-powered conversational agents. Qualifies the developer's use case across outcome sophistication, entry point, and customer profile to recommend the right Twilio Conversations architecture and implementation skills. Handles both high-level requests (\"build me a voice AI assistant\") and specific ones (\"integrate ConversationRelay with my OpenAI backend\").\n",{"slug":8,"name":9,"logoUrl":10,"githubOrg":8},[958,959,962],{"name":928,"slug":929,"type":15},{"name":960,"slug":961,"type":15},"Architecture","architecture",{"name":9,"slug":8,"type":15},"2026-07-17T06:07:48.883723",{"slug":965,"name":965,"fn":966,"description":967,"org":968,"tags":969,"stars":29,"repoUrl":30,"updatedAt":978},"twilio-call-recordings","record and manage Twilio voice calls","Record Twilio voice calls correctly. Covers the critical distinction between Record verb (voicemail) and Dial record (call recording), dual-channel for QA, mid-call pause for PCI, Conference recording, and the ConversationRelay workaround. Use this skill whenever you need to capture call audio for compliance, QA, or analytics.\n",{"slug":8,"name":9,"logoUrl":10,"githubOrg":8},[970,973,976,977],{"name":971,"slug":972,"type":15},"Audio","audio",{"name":974,"slug":975,"type":15},"Compliance","compliance",{"name":937,"slug":938,"type":15},{"name":9,"slug":8,"type":15},"2026-07-17T06:07:55.268412",{"slug":980,"name":980,"fn":981,"description":982,"org":983,"tags":984,"stars":29,"repoUrl":30,"updatedAt":995},"twilio-cli-reference","manage Twilio resources via CLI","Twilio CLI reference for managing Twilio resources from the terminal. Covers installation, credential profiles, phone number provisioning, sending SMS and email, webhook configuration, local development with a tunneling service, debugging with watch and logs, serverless deployment, and plugin ecosystem. Use when the developer asks to \"just do it\", \"set this up\", \"run a command\", mentions \"CLI\", \"command line\", or \"terminal\", or when an AI agent can execute a task directly instead of writing application code.\n",{"slug":8,"name":9,"logoUrl":10,"githubOrg":8},[985,988,991,994],{"name":986,"slug":987,"type":15},"CLI","cli",{"name":989,"slug":990,"type":15},"Local Development","local-development",{"name":992,"slug":993,"type":15},"Operations","operations",{"name":9,"slug":8,"type":15},"2026-07-17T06:07:54.925664",{"slug":997,"name":997,"fn":998,"description":999,"org":1000,"tags":1001,"stars":29,"repoUrl":30,"updatedAt":1007},"twilio-compliance-onboarding","manage Twilio messaging and voice compliance","Registrations required BEFORE Twilio traffic works. Covers messaging programs (A2P 10DLC, toll-free verification, WhatsApp WABA, RCS, short code, alphanumeric sender) and voice trust programs (STIR\u002FSHAKEN, Voice Integrity, Branded Calling, CNAM). Each number\u002Fsender type has its own program — registration blocks traffic until complete.\n",{"slug":8,"name":9,"logoUrl":10,"githubOrg":8},[1002,1003,1004,1005,1006],{"name":974,"slug":975,"type":15},{"name":23,"slug":24,"type":15},{"name":13,"slug":14,"type":15},{"name":9,"slug":8,"type":15},{"name":17,"slug":18,"type":15},"2026-07-17T06:05:47.897229",57,{"items":1010,"total":1008},[1011,1017,1025,1032,1038,1045,1052,1060,1076,1089,1104,1122],{"slug":908,"name":908,"fn":909,"description":910,"org":1012,"tags":1013,"stars":29,"repoUrl":30,"updatedAt":920},{"slug":8,"name":9,"logoUrl":10,"githubOrg":8},[1014,1015,1016],{"name":914,"slug":915,"type":15},{"name":917,"slug":918,"type":15},{"name":13,"slug":14,"type":15},{"slug":922,"name":922,"fn":923,"description":924,"org":1018,"tags":1019,"stars":29,"repoUrl":30,"updatedAt":940},{"slug":8,"name":9,"logoUrl":10,"githubOrg":8},[1020,1021,1022,1023,1024],{"name":928,"slug":929,"type":15},{"name":931,"slug":932,"type":15},{"name":934,"slug":935,"type":15},{"name":937,"slug":938,"type":15},{"name":9,"slug":8,"type":15},{"slug":942,"name":942,"fn":943,"description":944,"org":1026,"tags":1027,"stars":29,"repoUrl":30,"updatedAt":951},{"slug":8,"name":9,"logoUrl":10,"githubOrg":8},[1028,1029,1030,1031],{"name":928,"slug":929,"type":15},{"name":914,"slug":915,"type":15},{"name":917,"slug":918,"type":15},{"name":9,"slug":8,"type":15},{"slug":953,"name":953,"fn":954,"description":955,"org":1033,"tags":1034,"stars":29,"repoUrl":30,"updatedAt":963},{"slug":8,"name":9,"logoUrl":10,"githubOrg":8},[1035,1036,1037],{"name":928,"slug":929,"type":15},{"name":960,"slug":961,"type":15},{"name":9,"slug":8,"type":15},{"slug":965,"name":965,"fn":966,"description":967,"org":1039,"tags":1040,"stars":29,"repoUrl":30,"updatedAt":978},{"slug":8,"name":9,"logoUrl":10,"githubOrg":8},[1041,1042,1043,1044],{"name":971,"slug":972,"type":15},{"name":974,"slug":975,"type":15},{"name":937,"slug":938,"type":15},{"name":9,"slug":8,"type":15},{"slug":980,"name":980,"fn":981,"description":982,"org":1046,"tags":1047,"stars":29,"repoUrl":30,"updatedAt":995},{"slug":8,"name":9,"logoUrl":10,"githubOrg":8},[1048,1049,1050,1051],{"name":986,"slug":987,"type":15},{"name":989,"slug":990,"type":15},{"name":992,"slug":993,"type":15},{"name":9,"slug":8,"type":15},{"slug":997,"name":997,"fn":998,"description":999,"org":1053,"tags":1054,"stars":29,"repoUrl":30,"updatedAt":1007},{"slug":8,"name":9,"logoUrl":10,"githubOrg":8},[1055,1056,1057,1058,1059],{"name":974,"slug":975,"type":15},{"name":23,"slug":24,"type":15},{"name":13,"slug":14,"type":15},{"name":9,"slug":8,"type":15},{"name":17,"slug":18,"type":15},{"slug":1061,"name":1061,"fn":1062,"description":1063,"org":1064,"tags":1065,"stars":29,"repoUrl":30,"updatedAt":1075},"twilio-compliance-traffic","ensure compliance for Twilio messaging traffic","Rules you must follow for Twilio messaging and voice traffic. Covers TCPA (consent tiers, quiet hours, DNC), GDPR (EU consent, right to deletion), PCI DSS (payment recording, Pay verb), HIPAA (BAA, PHI), FDCPA (debt collection limits), CAN-SPAM, WhatsApp policies, SHAKEN\u002FSTIR, and consent management patterns. Use this skill proactively when developers have working traffic to ensure they follow the rules.\n",{"slug":8,"name":9,"logoUrl":10,"githubOrg":8},[1066,1067,1068,1071,1074],{"name":974,"slug":975,"type":15},{"name":23,"slug":24,"type":15},{"name":1069,"slug":1070,"type":15},"Regulatory Compliance","regulatory-compliance",{"name":1072,"slug":1073,"type":15},"Security","security",{"name":9,"slug":8,"type":15},"2026-07-17T06:07:55.952779",{"slug":1077,"name":1077,"fn":1078,"description":1079,"org":1080,"tags":1081,"stars":29,"repoUrl":30,"updatedAt":1088},"twilio-conference-calls","build multi-party calls with Twilio Conference","Build multi-party calls using Twilio Conference. Covers warm transfer, cold transfer, coaching (whisper), hold vs mute, participant modes, and supervisor barge. Use this skill for any contact center, support line, or scenario requiring transfers, holds, or multi-party calls.\n",{"slug":8,"name":9,"logoUrl":10,"githubOrg":8},[1082,1083,1084,1087],{"name":971,"slug":972,"type":15},{"name":917,"slug":918,"type":15},{"name":1085,"slug":1086,"type":15},"Meetings","meetings",{"name":9,"slug":8,"type":15},"2026-07-17T06:07:55.603708",{"slug":87,"name":87,"fn":1090,"description":1091,"org":1092,"tags":1093,"stars":29,"repoUrl":30,"updatedAt":1103},"create and send message templates with Twilio","Create, manage, and send message templates using Twilio's Content API. Covers template creation for WhatsApp, SMS, RCS, and MMS; variable usage; WhatsApp Meta approval; and sending templates via ContentSid. Use this skill when building structured messages that require pre-approval or consistent formatting across channels.\n",{"slug":8,"name":9,"logoUrl":10,"githubOrg":8},[1094,1097,1098,1099,1102],{"name":1095,"slug":1096,"type":15},"Email","email",{"name":23,"slug":24,"type":15},{"name":13,"slug":14,"type":15},{"name":1100,"slug":1101,"type":15},"Templates","templates",{"name":9,"slug":8,"type":15},"2026-07-17T06:04:26.637309",{"slug":1105,"name":1105,"fn":1106,"description":1107,"org":1108,"tags":1109,"stars":29,"repoUrl":30,"updatedAt":1121},"twilio-conversation-intelligence","build conversation intelligence pipelines","Twilio Conversation Intelligence development guide. Use when building real-time or post-call conversation analysis, language operator pipelines, sentiment analysis, agent assist, cross-channel analytics, or querying aggregated conversation insights (sentiment trends, escalation rates, dashboards).",{"slug":8,"name":9,"logoUrl":10,"githubOrg":8},[1110,1111,1114,1117,1120],{"name":928,"slug":929,"type":15},{"name":1112,"slug":1113,"type":15},"Analytics","analytics",{"name":1115,"slug":1116,"type":15},"Monitoring","monitoring",{"name":1118,"slug":1119,"type":15},"NLP","nlp",{"name":9,"slug":8,"type":15},"2026-07-17T06:07:52.545387",{"slug":1123,"name":1123,"fn":1124,"description":1125,"org":1126,"tags":1127,"stars":29,"repoUrl":30,"updatedAt":1133},"twilio-conversation-memory","manage conversation memory with Twilio","Store and retrieve conversation context using Twilio Conversation Memory. Covers Memory Store provisioning, profile management, traits, observations, conversation summaries, and semantic Recall. Use this skill to give AI agents or human agents persistent memory of conversations across sessions and channels.\n",{"slug":8,"name":9,"logoUrl":10,"githubOrg":8},[1128,1129,1132],{"name":928,"slug":929,"type":15},{"name":1130,"slug":1131,"type":15},"Memory","memory",{"name":9,"slug":8,"type":15},"2026-07-17T06:04:19.526724"]