[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"skill-twilio-twilio-compliance-traffic":3,"mdc--sqafer-key":36,"related-repo-twilio-twilio-compliance-traffic":1652,"related-org-twilio-twilio-compliance-traffic":1755},{"slug":4,"name":4,"fn":5,"description":6,"org":7,"tags":11,"stars":26,"repoUrl":27,"updatedAt":28,"license":29,"forks":30,"topics":31,"repo":32,"sourceUrl":34,"mdContent":35},"twilio-compliance-traffic","ensure compliance for Twilio messaging traffic","Rules you must follow for Twilio messaging and voice traffic. Covers TCPA (consent tiers, quiet hours, DNC), GDPR (EU consent, right to deletion), PCI DSS (payment recording, Pay verb), HIPAA (BAA, PHI), FDCPA (debt collection limits), CAN-SPAM, WhatsApp policies, SHAKEN\u002FSTIR, and consent management patterns. Use this skill proactively when developers have working traffic to ensure they follow the rules.\n",{"slug":8,"name":9,"logoUrl":10,"githubOrg":8},"twilio","Twilio","https:\u002F\u002Fpexgzepcugksgbtrxkhf.supabase.co\u002Fstorage\u002Fv1\u002Fobject\u002Fpublic\u002Forg-logos\u002Ftwilio.png",[12,16,19,22,25],{"name":13,"slug":14,"type":15},"Security","security","tag",{"name":17,"slug":18,"type":15},"Compliance","compliance",{"name":20,"slug":21,"type":15},"Regulatory Compliance","regulatory-compliance",{"name":23,"slug":24,"type":15},"Messaging","messaging",{"name":9,"slug":8,"type":15},25,"https:\u002F\u002Fgithub.com\u002Ftwilio\u002Fai","2026-07-17T06:07:55.952779",null,7,[],{"repoUrl":27,"stars":26,"forks":30,"topics":33,"description":29},[],"https:\u002F\u002Fgithub.com\u002Ftwilio\u002Fai\u002Ftree\u002FHEAD\u002Fskills\u002Ftwilio\u002Ftwilio-compliance-traffic","---\nname: twilio-compliance-traffic\ndescription: >\n  Rules you must follow for Twilio messaging and voice traffic. Covers\n  TCPA (consent tiers, quiet hours, DNC), GDPR (EU consent, right to\n  deletion), PCI DSS (payment recording, Pay verb), HIPAA (BAA, PHI),\n  FDCPA (debt collection limits), CAN-SPAM, WhatsApp policies,\n  SHAKEN\u002FSTIR, and consent management patterns. Use this skill proactively\n  when developers have working traffic to ensure they follow the rules.\n---\n\n## Overview\n\nCompliance failures block sends, get numbers suspended, and expose your customer to legal liability. This skill covers the **ongoing rules** that apply to live traffic — what you can send, when, and to whom.\n\n**Lifecycle:** Choose numbers (`twilio-numbers-senders`) → Register them (`twilio-compliance-onboarding`) → Follow traffic rules (this skill) → Secure everything (`twilio-security-hardening`)\n\nFor registrations required before traffic works (A2P 10DLC, toll-free verification, WhatsApp\u002FRCS sender approval, voice trust programs), see `twilio-compliance-onboarding`.\n\n---\n\n## TCPA (Telephone Consumer Protection Act)\n\nApplies to all US voice calls and SMS.\n\n### Consent Requirements\n\n| Communication type | Consent required | Notes |\n|-------------------|-----------------|-------|\n| Informational SMS (order updates) | Prior express consent | Providing phone number during transaction usually qualifies |\n| Marketing SMS | Prior express written consent | Must be clear and conspicuous, separate from T&C |\n| Manual voice calls | None for existing business relationship | 18-month window |\n| Autodialed \u002F prerecorded voice | Prior express consent (informational) or written (marketing) | AI voice agents typically count as autodialed and must disclose who is calling |\n| Emergency \u002F fraud alerts | No consent required | Must be genuinely urgent |\n\n### Quiet Hours\n\n- **8:00 AM – 9:00 PM** in the recipient's local time zone\n- Applies to telemarketing and non-emergency calls\n- Your application must determine the recipient's time zone — Twilio does not enforce this\n- Use `twilio-lookup-phone-intelligence` to determine carrier\u002Fregion for time zone inference\n\n### Do Not Call\n\n- Maintain an internal Do Not Call list\n- Honor opt-outs within 10 business days (best practice: immediately)\n- Scrub against the National Do Not Call Registry for telemarketing\n\n---\n\n## GDPR (EU\u002FEEA)\n\n### Consent for Communications\n\n| Basis | When it applies | Requirements |\n|-------|----------------|-------------|\n| Explicit consent | Marketing messages, new customer outreach | Must be freely given, specific, informed, unambiguous. Pre-checked boxes do NOT qualify. |\n| Legitimate interest | Transactional messages, existing customer relationship | Requires documented balancing test. Must offer opt-out. |\n| Contractual necessity | Order confirmations, shipping updates | Directly related to contract performance |\n\n### Right to Deletion\n\nApplies to ALL data stored by your application via Twilio:\n- Call recordings and transcripts\n- SMS\u002Fmessaging logs\n- Conversation Memory observations and profiles\n- Conversation Intelligence operator results\n- Customer profiles in your database\n\n**Implementation:** Build a deletion endpoint that removes data from all systems. Twilio retains message logs for 400 days — you can delete recordings via API but cannot delete message logs from Twilio's system before the retention window.\n\n### Call Recording Consent\n\n- EU calls require explicit consent before recording, or a documented legitimate interest basis\n- Play a recording notice at the start of every call: `\u003CSay>This call may be recorded for quality assurance.\u003C\u002FSay>`\n- Store consent records with timestamp\n\n---\n\n## PCI DSS (Payment Card Industry)\n\n### Never Record Card Numbers\n\n- If recording calls, **pause recording** during payment:\n\n**Python**\n```python\n# Pause recording when customer gives card number\nclient.calls(call_sid).recordings(recording_sid).update(status=\"paused\")\n\n# Use \u003CPay> verb instead of collecting card numbers verbally\nresponse = VoiceResponse()\nresponse.pay(\n    payment_connector=\"stripe_connector\",\n    charge_amount=\"49.99\",\n    currency=\"usd\",\n    status_callback=\"https:\u002F\u002Fyourapp.com\u002Fpay-status\"\n)\n```\n\n- Never let an LLM process, log, or repeat card numbers\n- Never store card numbers in Conversation Memory observations or Conversation Intelligence transcripts\n\n### PCI Mode Warning\n\n**PCI Mode is IRREVERSIBLE and account-wide.** Once enabled:\n- All recordings are encrypted\n- Transcript access is restricted\n- Cannot be disabled — ever\n\n**Recommendation:** If you need PCI compliance for one use case, create a separate sub-account. See `twilio-account-setup`.\n\n---\n\n## HIPAA (Healthcare)\n\n### Requirements\n\n- **BAA required:** Execute a Business Associate Agreement with Twilio before handling PHI\n- **Recording encryption:** Mandatory for any call recording containing PHI\n- **PHI minimization in TTS:** Don't speak full patient details via `\u003CSay>`. Use minimum necessary information.\n- **API key rotation:** Regular rotation required. See `twilio-iam-auth-setup`\n- **Access controls:** Restrict who can access recordings and transcripts\n\n### Safe Notification Content\n\n| Channel | Safe | Unsafe |\n|---------|------|--------|\n| SMS | \"Your appointment is tomorrow at 2pm\" | \"Your appointment with Dr. Smith for diabetes follow-up\" |\n| Voice IVR | \"Press 1 to confirm your upcoming appointment\" | \"Press 1 to confirm your cardiology appointment\" |\n| Email | Can include more detail if encrypted\u002Fauthenticated | Never send PHI in subject line |\n\n---\n\n## FDCPA \u002F Regulation F (Debt Collection)\n\n### Requirements\n\n- **Mini-Miranda disclosure** required on every communication: \"This is an attempt to collect a debt and any information obtained will be used for that purpose.\"\n- **Call attempt limits:** Max 7 call attempts per debt per 7-day rolling window\n- **Voicemail:** Must include disclosure or use limited-content message (name, phone number, request to call back — no mention of debt)\n- **SMS consent:** Requires separate consent from voice consent\n- **Time restrictions:** Same as TCPA quiet hours (8am-9pm local time)\n- **Developer responsibility:** Twilio does NOT enforce FDCPA limits. Your application must track attempt counts and timing.\n\n**Python**\n```python\n# Track call attempts per debt\ndef can_attempt_call(debt_id, db):\n    seven_days_ago = datetime.now() - timedelta(days=7)\n    attempts = db.count_attempts(debt_id, since=seven_days_ago)\n    return attempts \u003C 7\n\n# Include Mini-Miranda in IVR\nresponse = VoiceResponse()\nresponse.say(\"This is an attempt to collect a debt and any information obtained will be used for that purpose.\")\nresponse.pause(length=1)\nresponse.say(\"Please press 1 to speak with a representative.\")\nresponse.gather(num_digits=1, action=\"\u002Fhandle-keypress\")\n```\n\n---\n\n## WhatsApp Compliance\n\n### Template Requirements\n- Outbound messages require pre-approved Message Templates (submitted to Meta, 24-48 hour approval)\n- Free-form messages only within 24-hour service window after customer initiates\n- Template rejections: vague descriptions, missing variables, promotional language in utility templates\n\n### Quality Rating\n- WhatsApp enforces quality scoring — too many blocks\u002Freports = rate limited or suspended\n- Monitor quality in WhatsApp Manager dashboard\n- Opt-in required before sending any WhatsApp messages\n\n### Opt-In Best Practices\n- Collect WhatsApp-specific consent (separate from SMS consent)\n- Clearly state what types of messages will be sent\n- Provide easy opt-out (reply STOP)\n\n---\n\n## CAN-SPAM (Email)\n\n- Physical mailing address required in every marketing email\n- One-click unsubscribe required (SendGrid handles automatically via List-Unsubscribe header)\n- Honor unsubscribe within 10 business days\n- Subject line must not be misleading\n- \"From\" address must be accurate\n\nSee `twilio-sendgrid-email-send` for SendGrid-specific compliance features.\n\n---\n\n## SHAKEN\u002FSTIR (Caller ID Verification)\n\n### Attestation Levels\n\n| Level | Meaning | Caller ID display |\n|-------|---------|-------------------|\n| **A (Full)** | Carrier vouches for caller identity and right to use number | Green checkmark ✅ |\n| **B (Partial)** | Carrier vouches for caller but not number ownership | Neutral display |\n| **C (Gateway)** | Carrier knows where call entered network, nothing else | May show \"Spam Likely\" |\n\n- Only Level A produces a trusted caller ID display\n- Affects answer rates significantly for outbound campaigns\n- E.164 formatting required for proper attestation\n- Twilio signs outbound calls automatically when you own the number\n\n---\n\n## Consent Management Pattern\n\n### Store Consent Records\n\n```python\n# Minimum consent record\nconsent_record = {\n    \"phone\": \"+15558675310\",\n    \"channel\": \"sms\",                    # sms, voice, whatsapp, email\n    \"consent_type\": \"marketing\",         # marketing, transactional, debt_collection\n    \"consent_method\": \"web_form\",        # web_form, verbal, paper, api\n    \"consent_timestamp\": \"2026-04-13T14:30:00Z\",\n    \"consent_source\": \"checkout_page\",   # where consent was collected\n    \"ip_address\": \"203.0.113.42\",        # for web consent\n    \"opted_out\": False,\n    \"opt_out_timestamp\": None\n}\n```\n\n### Opt-Out Handling\n\n- Process STOP\u002FCANCEL\u002FUNSUBSCRIBE\u002FEND\u002FQUIT keywords immediately\n- Messaging Services handle keyword opt-out automatically for SMS\n- For voice: maintain your own Do Not Call list\n- For WhatsApp: handle via webhook when user blocks\n- For email: SendGrid manages suppression lists automatically\n\n---\n\n## CANNOT\n\n- **Cannot rely on Twilio to enforce compliance rules** — Your application must implement TCPA, GDPR, PCI, and other rules. Twilio provides tools, not enforcement.\n- **Cannot apply A2P 10DLC registration outside the US** — Other countries have their own regimes\n- **Cannot use public link shorteners (bit.ly, tinyurl, goo.gl, short.io, etc.)** — Messages with public short links are categorically filtered by carriers. Use a branded\u002Fvanity short domain (e.g., `go.yourcompany.com`) configured in your Messaging Service. Twilio's shared `twil.io` domain is not sufficient — you must register your own branded domain in Console under Messaging > Link Shortening.\n- **Cannot reverse PCI Mode** — Irreversible and account-wide once enabled\n- **Cannot fully clear message logs via GDPR deletion** — Twilio retains internal message logs for 400 days regardless of deletion requests\n- **Cannot assume regulations are static** — Compliance requirements change. Verify current regulations before launch.\n- **Cannot apply this skill's guidance outside US\u002FEU** — India TRAI DLT, Brazil LGPD, Australia Spam Act, and other jurisdictions require additional research\n\n---\n\n## Next Steps\n\n- **Registration before traffic works:** `twilio-compliance-onboarding`\n- **WhatsApp sender setup:** `twilio-whatsapp-manage-senders`\n- **Credential security:** `twilio-iam-auth-setup`\n- **Account structure for PCI isolation:** `twilio-account-setup`\n",{"data":37,"body":38},{"name":4,"description":6},{"type":39,"children":40},"root",[41,50,64,99,111,115,121,126,133,256,262,300,306,324,327,333,339,420,426,431,459,469,475,499,502,508,514,529,537,649,662,668,678,696,713,716,722,727,794,800,881,884,890,895,958,965,1067,1070,1076,1082,1100,1106,1124,1130,1148,1151,1157,1185,1198,1201,1207,1213,1303,1326,1329,1335,1341,1444,1450,1478,1481,1487,1576,1579,1585,1646],{"type":42,"tag":43,"props":44,"children":46},"element","h2",{"id":45},"overview",[47],{"type":48,"value":49},"text","Overview",{"type":42,"tag":51,"props":52,"children":53},"p",{},[54,56,62],{"type":48,"value":55},"Compliance failures block sends, get numbers suspended, and expose your customer to legal liability. 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None\n}\n",[1345],{"type":42,"tag":75,"props":1346,"children":1347},{"__ignoreMap":543},[1348,1356,1364,1372,1380,1388,1396,1404,1412,1420,1428,1436],{"type":42,"tag":549,"props":1349,"children":1350},{"class":551,"line":552},[1351],{"type":42,"tag":549,"props":1352,"children":1353},{},[1354],{"type":48,"value":1355},"# Minimum consent record\n",{"type":42,"tag":549,"props":1357,"children":1358},{"class":551,"line":561},[1359],{"type":42,"tag":549,"props":1360,"children":1361},{},[1362],{"type":48,"value":1363},"consent_record = {\n",{"type":42,"tag":549,"props":1365,"children":1366},{"class":551,"line":570},[1367],{"type":42,"tag":549,"props":1368,"children":1369},{},[1370],{"type":48,"value":1371},"    \"phone\": \"+15558675310\",\n",{"type":42,"tag":549,"props":1373,"children":1374},{"class":551,"line":580},[1375],{"type":42,"tag":549,"props":1376,"children":1377},{},[1378],{"type":48,"value":1379},"    \"channel\": \"sms\",                    # sms, voice, whatsapp, email\n",{"type":42,"tag":549,"props":1381,"children":1382},{"class":551,"line":589},[1383],{"type":42,"tag":549,"props":1384,"children":1385},{},[1386],{"type":48,"value":1387},"    \"consent_type\": \"marketing\",         # marketing, transactional, debt_collection\n",{"type":42,"tag":549,"props":1389,"children":1390},{"class":551,"line":598},[1391],{"type":42,"tag":549,"props":1392,"children":1393},{},[1394],{"type":48,"value":1395},"    \"consent_method\": \"web_form\",        # web_form, verbal, paper, api\n",{"type":42,"tag":549,"props":1397,"children":1398},{"class":551,"line":30},[1399],{"type":42,"tag":549,"props":1400,"children":1401},{},[1402],{"type":48,"value":1403},"    \"consent_timestamp\": \"2026-04-13T14:30:00Z\",\n",{"type":42,"tag":549,"props":1405,"children":1406},{"class":551,"line":615},[1407],{"type":42,"tag":549,"props":1408,"children":1409},{},[1410],{"type":48,"value":1411},"    \"consent_source\": \"checkout_page\",   # where consent was collected\n",{"type":42,"tag":549,"props":1413,"children":1414},{"class":551,"line":624},[1415],{"type":42,"tag":549,"props":1416,"children":1417},{},[1418],{"type":48,"value":1419},"    \"ip_address\": \"203.0.113.42\",        # for web consent\n",{"type":42,"tag":549,"props":1421,"children":1422},{"class":551,"line":633},[1423],{"type":42,"tag":549,"props":1424,"children":1425},{},[1426],{"type":48,"value":1427},"    \"opted_out\": False,\n",{"type":42,"tag":549,"props":1429,"children":1430},{"class":551,"line":642},[1431],{"type":42,"tag":549,"props":1432,"children":1433},{},[1434],{"type":48,"value":1435},"    \"opt_out_timestamp\": None\n",{"type":42,"tag":549,"props":1437,"children":1438},{"class":551,"line":1060},[1439],{"type":42,"tag":549,"props":1440,"children":1441},{},[1442],{"type":48,"value":1443},"}\n",{"type":42,"tag":127,"props":1445,"children":1447},{"id":1446},"opt-out-handling",[1448],{"type":48,"value":1449},"Opt-Out Handling",{"type":42,"tag":263,"props":1451,"children":1452},{},[1453,1458,1463,1468,1473],{"type":42,"tag":267,"props":1454,"children":1455},{},[1456],{"type":48,"value":1457},"Process STOP\u002FCANCEL\u002FUNSUBSCRIBE\u002FEND\u002FQUIT keywords immediately",{"type":42,"tag":267,"props":1459,"children":1460},{},[1461],{"type":48,"value":1462},"Messaging Services handle keyword opt-out automatically for SMS",{"type":42,"tag":267,"props":1464,"children":1465},{},[1466],{"type":48,"value":1467},"For voice: maintain your own Do Not Call list",{"type":42,"tag":267,"props":1469,"children":1470},{},[1471],{"type":48,"value":1472},"For WhatsApp: handle via webhook when user blocks",{"type":42,"tag":267,"props":1474,"children":1475},{},[1476],{"type":48,"value":1477},"For email: SendGrid manages suppression lists automatically",{"type":42,"tag":112,"props":1479,"children":1480},{},[],{"type":42,"tag":43,"props":1482,"children":1484},{"id":1483},"cannot",[1485],{"type":48,"value":1486},"CANNOT",{"type":42,"tag":263,"props":1488,"children":1489},{},[1490,1500,1510,1536,1546,1556,1566],{"type":42,"tag":267,"props":1491,"children":1492},{},[1493,1498],{"type":42,"tag":57,"props":1494,"children":1495},{},[1496],{"type":48,"value":1497},"Cannot rely on Twilio to enforce compliance rules",{"type":48,"value":1499}," — Your application must implement TCPA, GDPR, PCI, and other rules. Twilio provides tools, not enforcement.",{"type":42,"tag":267,"props":1501,"children":1502},{},[1503,1508],{"type":42,"tag":57,"props":1504,"children":1505},{},[1506],{"type":48,"value":1507},"Cannot apply A2P 10DLC registration outside the US",{"type":48,"value":1509}," — Other countries have their own regimes",{"type":42,"tag":267,"props":1511,"children":1512},{},[1513,1518,1520,1526,1528,1534],{"type":42,"tag":57,"props":1514,"children":1515},{},[1516],{"type":48,"value":1517},"Cannot use public link shorteners (bit.ly, tinyurl, goo.gl, short.io, etc.)",{"type":48,"value":1519}," — Messages with public short links are categorically filtered by carriers. Use a branded\u002Fvanity short domain (e.g., ",{"type":42,"tag":75,"props":1521,"children":1523},{"className":1522},[],[1524],{"type":48,"value":1525},"go.yourcompany.com",{"type":48,"value":1527},") configured in your Messaging Service. Twilio's shared ",{"type":42,"tag":75,"props":1529,"children":1531},{"className":1530},[],[1532],{"type":48,"value":1533},"twil.io",{"type":48,"value":1535}," domain is not sufficient — you must register your own branded domain in Console under Messaging > Link Shortening.",{"type":42,"tag":267,"props":1537,"children":1538},{},[1539,1544],{"type":42,"tag":57,"props":1540,"children":1541},{},[1542],{"type":48,"value":1543},"Cannot reverse PCI Mode",{"type":48,"value":1545}," — Irreversible and account-wide once enabled",{"type":42,"tag":267,"props":1547,"children":1548},{},[1549,1554],{"type":42,"tag":57,"props":1550,"children":1551},{},[1552],{"type":48,"value":1553},"Cannot fully clear message logs via GDPR deletion",{"type":48,"value":1555}," — Twilio retains internal message logs for 400 days regardless of deletion requests",{"type":42,"tag":267,"props":1557,"children":1558},{},[1559,1564],{"type":42,"tag":57,"props":1560,"children":1561},{},[1562],{"type":48,"value":1563},"Cannot assume regulations are static",{"type":48,"value":1565}," — Compliance requirements change. Verify current regulations before launch.",{"type":42,"tag":267,"props":1567,"children":1568},{},[1569,1574],{"type":42,"tag":57,"props":1570,"children":1571},{},[1572],{"type":48,"value":1573},"Cannot apply this skill's guidance outside US\u002FEU",{"type":48,"value":1575}," — India TRAI DLT, Brazil LGPD, Australia Spam Act, and other jurisdictions require additional research",{"type":42,"tag":112,"props":1577,"children":1578},{},[],{"type":42,"tag":43,"props":1580,"children":1582},{"id":1581},"next-steps",[1583],{"type":48,"value":1584},"Next Steps",{"type":42,"tag":263,"props":1586,"children":1587},{},[1588,1603,1618,1632],{"type":42,"tag":267,"props":1589,"children":1590},{},[1591,1596,1598],{"type":42,"tag":57,"props":1592,"children":1593},{},[1594],{"type":48,"value":1595},"Registration before traffic works:",{"type":48,"value":1597}," ",{"type":42,"tag":75,"props":1599,"children":1601},{"className":1600},[],[1602],{"type":48,"value":88},{"type":42,"tag":267,"props":1604,"children":1605},{},[1606,1611,1612],{"type":42,"tag":57,"props":1607,"children":1608},{},[1609],{"type":48,"value":1610},"WhatsApp sender setup:",{"type":48,"value":1597},{"type":42,"tag":75,"props":1613,"children":1615},{"className":1614},[],[1616],{"type":48,"value":1617},"twilio-whatsapp-manage-senders",{"type":42,"tag":267,"props":1619,"children":1620},{},[1621,1626,1627],{"type":42,"tag":57,"props":1622,"children":1623},{},[1624],{"type":48,"value":1625},"Credential security:",{"type":48,"value":1597},{"type":42,"tag":75,"props":1628,"children":1630},{"className":1629},[],[1631],{"type":48,"value":783},{"type":42,"tag":267,"props":1633,"children":1634},{},[1635,1640,1641],{"type":42,"tag":57,"props":1636,"children":1637},{},[1638],{"type":48,"value":1639},"Account structure for PCI isolation:",{"type":48,"value":1597},{"type":42,"tag":75,"props":1642,"children":1644},{"className":1643},[],[1645],{"type":48,"value":711},{"type":42,"tag":1647,"props":1648,"children":1649},"style",{},[1650],{"type":48,"value":1651},"html .light .shiki span {color: var(--shiki-light);background: var(--shiki-light-bg);font-style: var(--shiki-light-font-style);font-weight: var(--shiki-light-font-weight);text-decoration: var(--shiki-light-text-decoration);}html.light .shiki span {color: var(--shiki-light);background: var(--shiki-light-bg);font-style: var(--shiki-light-font-style);font-weight: var(--shiki-light-font-weight);text-decoration: var(--shiki-light-text-decoration);}html .default .shiki span {color: var(--shiki-default);background: var(--shiki-default-bg);font-style: var(--shiki-default-font-style);font-weight: var(--shiki-default-font-weight);text-decoration: var(--shiki-default-text-decoration);}html .shiki span {color: var(--shiki-default);background: var(--shiki-default-bg);font-style: var(--shiki-default-font-style);font-weight: var(--shiki-default-font-weight);text-decoration: var(--shiki-default-text-decoration);}html .dark .shiki span {color: var(--shiki-dark);background: var(--shiki-dark-bg);font-style: var(--shiki-dark-font-style);font-weight: var(--shiki-dark-font-weight);text-decoration: var(--shiki-dark-text-decoration);}html.dark .shiki span {color: var(--shiki-dark);background: var(--shiki-dark-bg);font-style: var(--shiki-dark-font-style);font-weight: var(--shiki-dark-font-weight);text-decoration: var(--shiki-dark-text-decoration);}",{"items":1653,"total":1754},[1654,1668,1688,1699,1711,1724,1741],{"slug":711,"name":711,"fn":1655,"description":1656,"org":1657,"tags":1658,"stars":26,"repoUrl":27,"updatedAt":1667},"configure Twilio accounts and credentials","Create and configure a Twilio account from scratch. Covers free trial signup, trial limitations, getting credentials (Account SID and Auth Token), buying a phone number, verifying recipient numbers for trial use, SDK installation, first API call, subaccount management (creation, inheritance, credential isolation, limits), and enabling specific products (AI Assistants, Conversations, Verify, ConversationRelay, WhatsApp). Use this skill before any other Twilio skill if you do not yet have a Twilio account or need to enable a product. For Organization-level governance (SSO, SCIM, multi-team), see `twilio-organizations-setup`.\n",{"slug":8,"name":9,"logoUrl":10,"githubOrg":8},[1659,1662,1665],{"name":1660,"slug":1661,"type":15},"API Development","api-development",{"name":1663,"slug":1664,"type":15},"Communications","communications",{"name":834,"slug":1666,"type":15},"sms","2026-08-01T05:43:28.968968",{"slug":1669,"name":1669,"fn":1670,"description":1671,"org":1672,"tags":1673,"stars":26,"repoUrl":27,"updatedAt":1687},"twilio-agent-augmentation-architect","augment human agents with AI intelligence","Planning skill for augmenting human agents with real-time AI intelligence. Qualifies the developer's use case across coaching, compliance, QA, and routing to recommend the right Conversation Intelligence + Conversation Memory + TaskRouter architecture. Handles both \"I want to add AI coaching to my call center\" and \"configure Conversation Intelligence operators for script adherence.\"\n",{"slug":8,"name":9,"logoUrl":10,"githubOrg":8},[1674,1677,1680,1683,1686],{"name":1675,"slug":1676,"type":15},"Agents","agents",{"name":1678,"slug":1679,"type":15},"AI","ai",{"name":1681,"slug":1682,"type":15},"Coaching","coaching",{"name":1684,"slug":1685,"type":15},"QA","qa",{"name":9,"slug":8,"type":15},"2026-07-17T06:07:58.250609",{"slug":1689,"name":1689,"fn":1690,"description":1691,"org":1692,"tags":1693,"stars":26,"repoUrl":27,"updatedAt":1698},"twilio-agent-connect","connect AI agents to Twilio channels","Connect third-party AI agents (OpenAI, Bedrock, LangChain, Microsoft Foundry) to Twilio's communication channels using the Twilio Agent Connect SDK. Covers identity resolution, memory and context management via Conversation Memory, conversation orchestration via Conversation Orchestrator, multi-channel handling (Voice, SMS, RCS, WhatsApp, Chat), and AI-to-human escalation. Use this skill when integrating an existing LLM agent with Twilio services.\n",{"slug":8,"name":9,"logoUrl":10,"githubOrg":8},[1694,1695,1696,1697],{"name":1675,"slug":1676,"type":15},{"name":1660,"slug":1661,"type":15},{"name":1663,"slug":1664,"type":15},{"name":9,"slug":8,"type":15},"2026-07-17T06:06:05.217098",{"slug":1700,"name":1700,"fn":1701,"description":1702,"org":1703,"tags":1704,"stars":26,"repoUrl":27,"updatedAt":1710},"twilio-ai-agent-architect","plan Twilio conversational AI agents","Planning skill for AI-powered conversational agents. Qualifies the developer's use case across outcome sophistication, entry point, and customer profile to recommend the right Twilio Conversations architecture and implementation skills. Handles both high-level requests (\"build me a voice AI assistant\") and specific ones (\"integrate ConversationRelay with my OpenAI backend\").\n",{"slug":8,"name":9,"logoUrl":10,"githubOrg":8},[1705,1706,1709],{"name":1675,"slug":1676,"type":15},{"name":1707,"slug":1708,"type":15},"Architecture","architecture",{"name":9,"slug":8,"type":15},"2026-07-17T06:07:48.883723",{"slug":1712,"name":1712,"fn":1713,"description":1714,"org":1715,"tags":1716,"stars":26,"repoUrl":27,"updatedAt":1723},"twilio-call-recordings","record and manage Twilio voice calls","Record Twilio voice calls correctly. Covers the critical distinction between Record verb (voicemail) and Dial record (call recording), dual-channel for QA, mid-call pause for PCI, Conference recording, and the ConversationRelay workaround. Use this skill whenever you need to capture call audio for compliance, QA, or analytics.\n",{"slug":8,"name":9,"logoUrl":10,"githubOrg":8},[1717,1720,1721,1722],{"name":1718,"slug":1719,"type":15},"Audio","audio",{"name":17,"slug":18,"type":15},{"name":1684,"slug":1685,"type":15},{"name":9,"slug":8,"type":15},"2026-07-17T06:07:55.268412",{"slug":1725,"name":1725,"fn":1726,"description":1727,"org":1728,"tags":1729,"stars":26,"repoUrl":27,"updatedAt":1740},"twilio-cli-reference","manage Twilio resources via CLI","Twilio CLI reference for managing Twilio resources from the terminal. Covers installation, credential profiles, phone number provisioning, sending SMS and email, webhook configuration, local development with a tunneling service, debugging with watch and logs, serverless deployment, and plugin ecosystem. Use when the developer asks to \"just do it\", \"set this up\", \"run a command\", mentions \"CLI\", \"command line\", or \"terminal\", or when an AI agent can execute a task directly instead of writing application code.\n",{"slug":8,"name":9,"logoUrl":10,"githubOrg":8},[1730,1733,1736,1739],{"name":1731,"slug":1732,"type":15},"CLI","cli",{"name":1734,"slug":1735,"type":15},"Local Development","local-development",{"name":1737,"slug":1738,"type":15},"Operations","operations",{"name":9,"slug":8,"type":15},"2026-07-17T06:07:54.925664",{"slug":88,"name":88,"fn":1742,"description":1743,"org":1744,"tags":1745,"stars":26,"repoUrl":27,"updatedAt":1753},"manage Twilio messaging and voice compliance","Registrations required BEFORE Twilio traffic works. Covers messaging programs (A2P 10DLC, toll-free verification, WhatsApp WABA, RCS, short code, alphanumeric sender) and voice trust programs (STIR\u002FSHAKEN, Voice Integrity, Branded Calling, CNAM). Each number\u002Fsender type has its own program — registration blocks traffic until complete.\n",{"slug":8,"name":9,"logoUrl":10,"githubOrg":8},[1746,1747,1748,1749,1750],{"name":17,"slug":18,"type":15},{"name":23,"slug":24,"type":15},{"name":834,"slug":1666,"type":15},{"name":9,"slug":8,"type":15},{"name":1751,"slug":1752,"type":15},"WhatsApp","whatsapp","2026-07-17T06:05:47.897229",57,{"items":1756,"total":1754},[1757,1763,1771,1778,1784,1791,1798,1806,1814,1827,1842,1860],{"slug":711,"name":711,"fn":1655,"description":1656,"org":1758,"tags":1759,"stars":26,"repoUrl":27,"updatedAt":1667},{"slug":8,"name":9,"logoUrl":10,"githubOrg":8},[1760,1761,1762],{"name":1660,"slug":1661,"type":15},{"name":1663,"slug":1664,"type":15},{"name":834,"slug":1666,"type":15},{"slug":1669,"name":1669,"fn":1670,"description":1671,"org":1764,"tags":1765,"stars":26,"repoUrl":27,"updatedAt":1687},{"slug":8,"name":9,"logoUrl":10,"githubOrg":8},[1766,1767,1768,1769,1770],{"name":1675,"slug":1676,"type":15},{"name":1678,"slug":1679,"type":15},{"name":1681,"slug":1682,"type":15},{"name":1684,"slug":1685,"type":15},{"name":9,"slug":8,"type":15},{"slug":1689,"name":1689,"fn":1690,"description":1691,"org":1772,"tags":1773,"stars":26,"repoUrl":27,"updatedAt":1698},{"slug":8,"name":9,"logoUrl":10,"githubOrg":8},[1774,1775,1776,1777],{"name":1675,"slug":1676,"type":15},{"name":1660,"slug":1661,"type":15},{"name":1663,"slug":1664,"type":15},{"name":9,"slug":8,"type":15},{"slug":1700,"name":1700,"fn":1701,"description":1702,"org":1779,"tags":1780,"stars":26,"repoUrl":27,"updatedAt":1710},{"slug":8,"name":9,"logoUrl":10,"githubOrg":8},[1781,1782,1783],{"name":1675,"slug":1676,"type":15},{"name":1707,"slug":1708,"type":15},{"name":9,"slug":8,"type":15},{"slug":1712,"name":1712,"fn":1713,"description":1714,"org":1785,"tags":1786,"stars":26,"repoUrl":27,"updatedAt":1723},{"slug":8,"name":9,"logoUrl":10,"githubOrg":8},[1787,1788,1789,1790],{"name":1718,"slug":1719,"type":15},{"name":17,"slug":18,"type":15},{"name":1684,"slug":1685,"type":15},{"name":9,"slug":8,"type":15},{"slug":1725,"name":1725,"fn":1726,"description":1727,"org":1792,"tags":1793,"stars":26,"repoUrl":27,"updatedAt":1740},{"slug":8,"name":9,"logoUrl":10,"githubOrg":8},[1794,1795,1796,1797],{"name":1731,"slug":1732,"type":15},{"name":1734,"slug":1735,"type":15},{"name":1737,"slug":1738,"type":15},{"name":9,"slug":8,"type":15},{"slug":88,"name":88,"fn":1742,"description":1743,"org":1799,"tags":1800,"stars":26,"repoUrl":27,"updatedAt":1753},{"slug":8,"name":9,"logoUrl":10,"githubOrg":8},[1801,1802,1803,1804,1805],{"name":17,"slug":18,"type":15},{"name":23,"slug":24,"type":15},{"name":834,"slug":1666,"type":15},{"name":9,"slug":8,"type":15},{"name":1751,"slug":1752,"type":15},{"slug":4,"name":4,"fn":5,"description":6,"org":1807,"tags":1808,"stars":26,"repoUrl":27,"updatedAt":28},{"slug":8,"name":9,"logoUrl":10,"githubOrg":8},[1809,1810,1811,1812,1813],{"name":17,"slug":18,"type":15},{"name":23,"slug":24,"type":15},{"name":20,"slug":21,"type":15},{"name":13,"slug":14,"type":15},{"name":9,"slug":8,"type":15},{"slug":1815,"name":1815,"fn":1816,"description":1817,"org":1818,"tags":1819,"stars":26,"repoUrl":27,"updatedAt":1826},"twilio-conference-calls","build multi-party calls with Twilio Conference","Build multi-party calls using Twilio Conference. Covers warm transfer, cold transfer, coaching (whisper), hold vs mute, participant modes, and supervisor barge. Use this skill for any contact center, support line, or scenario requiring transfers, holds, or multi-party calls.\n",{"slug":8,"name":9,"logoUrl":10,"githubOrg":8},[1820,1821,1822,1825],{"name":1718,"slug":1719,"type":15},{"name":1663,"slug":1664,"type":15},{"name":1823,"slug":1824,"type":15},"Meetings","meetings",{"name":9,"slug":8,"type":15},"2026-07-17T06:07:55.603708",{"slug":1828,"name":1828,"fn":1829,"description":1830,"org":1831,"tags":1832,"stars":26,"repoUrl":27,"updatedAt":1841},"twilio-content-template-builder","create and send message templates with Twilio","Create, manage, and send message templates using Twilio's Content API. Covers template creation for WhatsApp, SMS, RCS, and MMS; variable usage; WhatsApp Meta approval; and sending templates via ContentSid. Use this skill when building structured messages that require pre-approval or consistent formatting across channels.\n",{"slug":8,"name":9,"logoUrl":10,"githubOrg":8},[1833,1835,1836,1837,1840],{"name":870,"slug":1834,"type":15},"email",{"name":23,"slug":24,"type":15},{"name":834,"slug":1666,"type":15},{"name":1838,"slug":1839,"type":15},"Templates","templates",{"name":9,"slug":8,"type":15},"2026-07-17T06:04:26.637309",{"slug":1843,"name":1843,"fn":1844,"description":1845,"org":1846,"tags":1847,"stars":26,"repoUrl":27,"updatedAt":1859},"twilio-conversation-intelligence","build conversation intelligence pipelines","Twilio Conversation Intelligence development guide. Use when building real-time or post-call conversation analysis, language operator pipelines, sentiment analysis, agent assist, cross-channel analytics, or querying aggregated conversation insights (sentiment trends, escalation rates, dashboards).",{"slug":8,"name":9,"logoUrl":10,"githubOrg":8},[1848,1849,1852,1855,1858],{"name":1675,"slug":1676,"type":15},{"name":1850,"slug":1851,"type":15},"Analytics","analytics",{"name":1853,"slug":1854,"type":15},"Monitoring","monitoring",{"name":1856,"slug":1857,"type":15},"NLP","nlp",{"name":9,"slug":8,"type":15},"2026-07-17T06:07:52.545387",{"slug":1861,"name":1861,"fn":1862,"description":1863,"org":1864,"tags":1865,"stars":26,"repoUrl":27,"updatedAt":1871},"twilio-conversation-memory","manage conversation memory with Twilio","Store and retrieve conversation context using Twilio Conversation Memory. Covers Memory Store provisioning, profile management, traits, observations, conversation summaries, and semantic Recall. Use this skill to give AI agents or human agents persistent memory of conversations across sessions and channels.\n",{"slug":8,"name":9,"logoUrl":10,"githubOrg":8},[1866,1867,1870],{"name":1675,"slug":1676,"type":15},{"name":1868,"slug":1869,"type":15},"Memory","memory",{"name":9,"slug":8,"type":15},"2026-07-17T06:04:19.526724"]