[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"skill-google-workspace-persona-customer-support":3,"mdc--gamj63-key":47,"related-org-google-workspace-persona-customer-support":249,"related-repo-google-workspace-persona-customer-support":398},{"slug":4,"name":4,"fn":5,"description":6,"org":7,"tags":12,"stars":21,"repoUrl":22,"updatedAt":23,"license":24,"forks":25,"topics":26,"repo":42,"sourceUrl":45,"mdContent":46},"persona-customer-support","manage customer support tickets and escalations","Manage customer support — track tickets, respond, escalate issues.",{"slug":8,"name":9,"logoUrl":10,"githubOrg":11},"google-workspace","Google Workspace","https:\u002F\u002Fpexgzepcugksgbtrxkhf.supabase.co\u002Fstorage\u002Fv1\u002Fobject\u002Fpublic\u002Forg-logos\u002Fgoogle-workspace.png","googleworkspace",[13,17,20],{"name":14,"slug":15,"type":16},"Operations","operations","tag",{"name":18,"slug":19,"type":16},"Customer Support","customer-support",{"name":9,"slug":8,"type":16},29614,"https:\u002F\u002Fgithub.com\u002Fgoogleworkspace\u002Fcli","2026-07-12T08:24:47.077549",null,1717,[27,28,29,30,31,32,33,34,35,36,37,38,39,8,40,41],"agent-skills","ai-agent","automation","cli","discovery-api","gemini-cli-extension","google-admin","google-api","google-calendar","google-chat","google-docs","google-drive","google-sheets","oauth2","rust",{"repoUrl":22,"stars":21,"forks":25,"topics":43,"description":44},[27,28,29,30,31,32,33,34,35,36,37,38,39,8,40,41],"Google Workspace CLI — one command-line tool for Drive, Gmail, Calendar, Sheets, Docs, Chat, Admin, and more. Dynamically built from Google Discovery Service. Includes AI agent skills.","https:\u002F\u002Fgithub.com\u002Fgoogleworkspace\u002Fcli\u002Ftree\u002FHEAD\u002Fskills\u002Fpersona-customer-support","---\nname: persona-customer-support\ndescription: \"Manage customer support — track tickets, respond, escalate issues.\"\nmetadata:\n  version: 0.22.5\n  openclaw:\n    category: \"persona\"\n    requires:\n      bins:\n        - gws\n      skills:\n        - gws-gmail\n        - gws-sheets\n        - gws-chat\n        - gws-calendar\n---\n\n# Customer Support Agent\n\n> **PREREQUISITE:** Load the following utility skills to operate as this persona: `gws-gmail`, `gws-sheets`, `gws-chat`, `gws-calendar`\n\nManage customer support — track tickets, respond, escalate issues.\n\n## Relevant Workflows\n- `gws workflow +email-to-task`\n- `gws workflow +standup-report`\n\n## Instructions\n- Triage the support inbox with `gws gmail +triage --query 'label:support'`.\n- Convert customer emails into support tasks with `gws workflow +email-to-task`.\n- Log ticket status updates in a tracking sheet with `gws sheets +append`.\n- Escalate urgent issues to the team Chat space.\n- Schedule follow-up calls with customers using `gws calendar +insert`.\n\n## Tips\n- Use `gws gmail +triage --labels` to see email categories at a glance.\n- Set up Gmail filters for auto-labeling support requests.\n- Use `--format table` for quick status dashboard views.\n\n",{"data":48,"body":61},{"name":4,"description":6,"metadata":49},{"version":50,"openclaw":51},"0.22.5",{"category":52,"requires":53},"persona",{"bins":54,"skills":56},[55],"gws",[57,58,59,60],"gws-gmail","gws-sheets","gws-chat","gws-calendar",{"type":62,"children":63},"root",[64,73,114,118,125,148,154,210,216],{"type":65,"tag":66,"props":67,"children":69},"element","h1",{"id":68},"customer-support-agent",[70],{"type":71,"value":72},"text","Customer Support Agent",{"type":65,"tag":74,"props":75,"children":76},"blockquote",{},[77],{"type":65,"tag":78,"props":79,"children":80},"p",{},[81,87,89,95,97,102,103,108,109],{"type":65,"tag":82,"props":83,"children":84},"strong",{},[85],{"type":71,"value":86},"PREREQUISITE:",{"type":71,"value":88}," Load the following utility skills to operate as this persona: ",{"type":65,"tag":90,"props":91,"children":93},"code",{"className":92},[],[94],{"type":71,"value":57},{"type":71,"value":96},", ",{"type":65,"tag":90,"props":98,"children":100},{"className":99},[],[101],{"type":71,"value":58},{"type":71,"value":96},{"type":65,"tag":90,"props":104,"children":106},{"className":105},[],[107],{"type":71,"value":59},{"type":71,"value":96},{"type":65,"tag":90,"props":110,"children":112},{"className":111},[],[113],{"type":71,"value":60},{"type":65,"tag":78,"props":115,"children":116},{},[117],{"type":71,"value":6},{"type":65,"tag":119,"props":120,"children":122},"h2",{"id":121},"relevant-workflows",[123],{"type":71,"value":124},"Relevant Workflows",{"type":65,"tag":126,"props":127,"children":128},"ul",{},[129,139],{"type":65,"tag":130,"props":131,"children":132},"li",{},[133],{"type":65,"tag":90,"props":134,"children":136},{"className":135},[],[137],{"type":71,"value":138},"gws workflow +email-to-task",{"type":65,"tag":130,"props":140,"children":141},{},[142],{"type":65,"tag":90,"props":143,"children":145},{"className":144},[],[146],{"type":71,"value":147},"gws workflow +standup-report",{"type":65,"tag":119,"props":149,"children":151},{"id":150},"instructions",[152],{"type":71,"value":153},"Instructions",{"type":65,"tag":126,"props":155,"children":156},{},[157,170,181,193,198],{"type":65,"tag":130,"props":158,"children":159},{},[160,162,168],{"type":71,"value":161},"Triage the support inbox with ",{"type":65,"tag":90,"props":163,"children":165},{"className":164},[],[166],{"type":71,"value":167},"gws gmail +triage --query 'label:support'",{"type":71,"value":169},".",{"type":65,"tag":130,"props":171,"children":172},{},[173,175,180],{"type":71,"value":174},"Convert customer emails into support tasks with ",{"type":65,"tag":90,"props":176,"children":178},{"className":177},[],[179],{"type":71,"value":138},{"type":71,"value":169},{"type":65,"tag":130,"props":182,"children":183},{},[184,186,192],{"type":71,"value":185},"Log ticket status updates in a tracking sheet with ",{"type":65,"tag":90,"props":187,"children":189},{"className":188},[],[190],{"type":71,"value":191},"gws sheets +append",{"type":71,"value":169},{"type":65,"tag":130,"props":194,"children":195},{},[196],{"type":71,"value":197},"Escalate urgent issues to the team Chat space.",{"type":65,"tag":130,"props":199,"children":200},{},[201,203,209],{"type":71,"value":202},"Schedule follow-up calls with customers using ",{"type":65,"tag":90,"props":204,"children":206},{"className":205},[],[207],{"type":71,"value":208},"gws calendar +insert",{"type":71,"value":169},{"type":65,"tag":119,"props":211,"children":213},{"id":212},"tips",[214],{"type":71,"value":215},"Tips",{"type":65,"tag":126,"props":217,"children":218},{},[219,232,237],{"type":65,"tag":130,"props":220,"children":221},{},[222,224,230],{"type":71,"value":223},"Use ",{"type":65,"tag":90,"props":225,"children":227},{"className":226},[],[228],{"type":71,"value":229},"gws gmail +triage --labels",{"type":71,"value":231}," to see email categories at a glance.",{"type":65,"tag":130,"props":233,"children":234},{},[235],{"type":71,"value":236},"Set up Gmail filters for auto-labeling support requests.",{"type":65,"tag":130,"props":238,"children":239},{},[240,241,247],{"type":71,"value":223},{"type":65,"tag":90,"props":242,"children":244},{"className":243},[],[245],{"type":71,"value":246},"--format table",{"type":71,"value":248}," for quick status dashboard views.",{"items":250,"total":397},[251,268,280,292,302,312,321,332,345,358,371,384],{"slug":252,"name":252,"fn":253,"description":254,"org":255,"tags":256,"stars":21,"repoUrl":22,"updatedAt":267},"gws-admin-reports","generate Google Workspace audit and usage reports","Google Workspace Admin SDK: Audit logs and usage reports.",{"slug":8,"name":9,"logoUrl":10,"githubOrg":11},[257,260,261,264],{"name":258,"slug":259,"type":16},"Audit","audit",{"name":9,"slug":8,"type":16},{"name":262,"slug":263,"type":16},"Logs","logs",{"name":265,"slug":266,"type":16},"Reporting","reporting","2026-07-12T08:26:31.062227",{"slug":60,"name":60,"fn":269,"description":270,"org":271,"tags":272,"stars":21,"repoUrl":22,"updatedAt":279},"manage Google Calendar events and schedules","Google Calendar: Manage calendars and events.",{"slug":8,"name":9,"logoUrl":10,"githubOrg":11},[273,275,276],{"name":274,"slug":35,"type":16},"Google Calendar",{"name":9,"slug":8,"type":16},{"name":277,"slug":278,"type":16},"Scheduling","scheduling","2026-07-12T08:24:59.616333",{"slug":281,"name":281,"fn":282,"description":283,"org":284,"tags":285,"stars":21,"repoUrl":22,"updatedAt":291},"gws-calendar-agenda","show upcoming Google Calendar events","Google Calendar: Show upcoming events across all calendars.",{"slug":8,"name":9,"logoUrl":10,"githubOrg":11},[286,287,288],{"name":274,"slug":35,"type":16},{"name":9,"slug":8,"type":16},{"name":289,"slug":290,"type":16},"Meetings","meetings","2026-07-12T08:25:10.888894",{"slug":293,"name":293,"fn":294,"description":295,"org":296,"tags":297,"stars":21,"repoUrl":22,"updatedAt":301},"gws-calendar-insert","create Google Calendar events","Google Calendar: Create a new event.",{"slug":8,"name":9,"logoUrl":10,"githubOrg":11},[298,299,300],{"name":274,"slug":35,"type":16},{"name":9,"slug":8,"type":16},{"name":277,"slug":278,"type":16},"2026-07-12T08:25:09.604012",{"slug":59,"name":59,"fn":303,"description":304,"org":305,"tags":306,"stars":21,"repoUrl":22,"updatedAt":311},"manage Google Chat spaces and messages","Google Chat: Manage Chat spaces and messages.",{"slug":8,"name":9,"logoUrl":10,"githubOrg":11},[307,308],{"name":9,"slug":8,"type":16},{"name":309,"slug":310,"type":16},"Messaging","messaging","2026-07-12T08:26:10.121585",{"slug":313,"name":313,"fn":314,"description":315,"org":316,"tags":317,"stars":21,"repoUrl":22,"updatedAt":320},"gws-chat-send","send messages to Google Chat spaces","Google Chat: Send a message to a space.",{"slug":8,"name":9,"logoUrl":10,"githubOrg":11},[318,319],{"name":9,"slug":8,"type":16},{"name":309,"slug":310,"type":16},"2026-07-12T08:24:45.761728",{"slug":322,"name":322,"fn":323,"description":324,"org":325,"tags":326,"stars":21,"repoUrl":22,"updatedAt":331},"gws-classroom","manage Google Classroom rosters and coursework","Google Classroom: Manage classes, rosters, and coursework.",{"slug":8,"name":9,"logoUrl":10,"githubOrg":11},[327,330],{"name":328,"slug":329,"type":16},"Education","education",{"name":9,"slug":8,"type":16},"2026-07-12T08:25:00.846861",{"slug":333,"name":333,"fn":334,"description":335,"org":336,"tags":337,"stars":21,"repoUrl":22,"updatedAt":344},"gws-docs","read and write Google Docs","Read and write Google Docs.",{"slug":8,"name":9,"logoUrl":10,"githubOrg":11},[338,341,343],{"name":339,"slug":340,"type":16},"Documents","documents",{"name":342,"slug":37,"type":16},"Google Docs",{"name":9,"slug":8,"type":16},"2026-07-12T08:26:07.645598",{"slug":346,"name":346,"fn":347,"description":348,"org":349,"tags":350,"stars":21,"repoUrl":22,"updatedAt":357},"gws-docs-write","append text to Google Docs","Google Docs: Append text to a document.",{"slug":8,"name":9,"logoUrl":10,"githubOrg":11},[351,352,353,354],{"name":339,"slug":340,"type":16},{"name":342,"slug":37,"type":16},{"name":9,"slug":8,"type":16},{"name":355,"slug":356,"type":16},"Writing","writing","2026-07-12T08:26:22.261687",{"slug":359,"name":359,"fn":360,"description":361,"org":362,"tags":363,"stars":21,"repoUrl":22,"updatedAt":370},"gws-drive","manage files in Google Drive","Google Drive: Manage files, folders, and shared drives.",{"slug":8,"name":9,"logoUrl":10,"githubOrg":11},[364,367,369],{"name":365,"slug":366,"type":16},"File Storage","file-storage",{"name":368,"slug":38,"type":16},"Google Drive",{"name":9,"slug":8,"type":16},"2026-07-12T08:24:42.025037",{"slug":372,"name":372,"fn":373,"description":374,"org":375,"tags":376,"stars":21,"repoUrl":22,"updatedAt":383},"gws-drive-upload","upload files to Google Drive","Google Drive: Upload a file with automatic metadata.",{"slug":8,"name":9,"logoUrl":10,"githubOrg":11},[377,378,381,382],{"name":365,"slug":366,"type":16},{"name":379,"slug":380,"type":16},"File Uploads","file-uploads",{"name":368,"slug":38,"type":16},{"name":9,"slug":8,"type":16},"2026-07-12T08:25:02.071018",{"slug":385,"name":385,"fn":386,"description":387,"org":388,"tags":389,"stars":21,"repoUrl":22,"updatedAt":396},"gws-events","subscribe to Google Workspace events","Subscribe to Google Workspace events.",{"slug":8,"name":9,"logoUrl":10,"githubOrg":11},[390,392,393],{"name":391,"slug":29,"type":16},"Automation",{"name":9,"slug":8,"type":16},{"name":394,"slug":395,"type":16},"Notifications","notifications","2026-07-12T08:24:35.741351",95,{"items":399,"total":397},[400,407,413,419,425,430,435],{"slug":252,"name":252,"fn":253,"description":254,"org":401,"tags":402,"stars":21,"repoUrl":22,"updatedAt":267},{"slug":8,"name":9,"logoUrl":10,"githubOrg":11},[403,404,405,406],{"name":258,"slug":259,"type":16},{"name":9,"slug":8,"type":16},{"name":262,"slug":263,"type":16},{"name":265,"slug":266,"type":16},{"slug":60,"name":60,"fn":269,"description":270,"org":408,"tags":409,"stars":21,"repoUrl":22,"updatedAt":279},{"slug":8,"name":9,"logoUrl":10,"githubOrg":11},[410,411,412],{"name":274,"slug":35,"type":16},{"name":9,"slug":8,"type":16},{"name":277,"slug":278,"type":16},{"slug":281,"name":281,"fn":282,"description":283,"org":414,"tags":415,"stars":21,"repoUrl":22,"updatedAt":291},{"slug":8,"name":9,"logoUrl":10,"githubOrg":11},[416,417,418],{"name":274,"slug":35,"type":16},{"name":9,"slug":8,"type":16},{"name":289,"slug":290,"type":16},{"slug":293,"name":293,"fn":294,"description":295,"org":420,"tags":421,"stars":21,"repoUrl":22,"updatedAt":301},{"slug":8,"name":9,"logoUrl":10,"githubOrg":11},[422,423,424],{"name":274,"slug":35,"type":16},{"name":9,"slug":8,"type":16},{"name":277,"slug":278,"type":16},{"slug":59,"name":59,"fn":303,"description":304,"org":426,"tags":427,"stars":21,"repoUrl":22,"updatedAt":311},{"slug":8,"name":9,"logoUrl":10,"githubOrg":11},[428,429],{"name":9,"slug":8,"type":16},{"name":309,"slug":310,"type":16},{"slug":313,"name":313,"fn":314,"description":315,"org":431,"tags":432,"stars":21,"repoUrl":22,"updatedAt":320},{"slug":8,"name":9,"logoUrl":10,"githubOrg":11},[433,434],{"name":9,"slug":8,"type":16},{"name":309,"slug":310,"type":16},{"slug":322,"name":322,"fn":323,"description":324,"org":436,"tags":437,"stars":21,"repoUrl":22,"updatedAt":331},{"slug":8,"name":9,"logoUrl":10,"githubOrg":11},[438,439],{"name":328,"slug":329,"type":16},{"name":9,"slug":8,"type":16}]