[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"skill-composio-gorgias-automation":3,"mdc--iapslo-key":50,"related-org-composio-gorgias-automation":1213,"related-repo-composio-gorgias-automation":1359},{"slug":4,"name":5,"fn":6,"description":7,"org":8,"tags":13,"stars":25,"repoUrl":26,"updatedAt":27,"license":28,"forks":29,"topics":30,"repo":45,"sourceUrl":48,"mdContent":49},"gorgias-automation","Gorgias Automation","automate Gorgias customer support workflows","Automate e-commerce customer support workflows in Gorgias -- manage tickets, customers, tags, and teams through natural language commands.",{"slug":9,"name":10,"logoUrl":11,"githubOrg":12},"composio","Composio","https:\u002F\u002Fpexgzepcugksgbtrxkhf.supabase.co\u002Fstorage\u002Fv1\u002Fobject\u002Fpublic\u002Forg-logos\u002Fcomposio.png","ComposioHQ",[14,16,19,22],{"name":10,"slug":9,"type":15},"tag",{"name":17,"slug":18,"type":15},"Automation","automation",{"name":20,"slug":21,"type":15},"Customer Support","customer-support",{"name":23,"slug":24,"type":15},"MCP","mcp",67499,"https:\u002F\u002Fgithub.com\u002FComposioHQ\u002Fawesome-claude-skills","2026-07-15T05:48:26.235501",null,7603,[31,32,33,18,34,35,36,9,37,38,39,24,40,41,42,43,44],"agent-skills","ai-agents","antigravity","claude","claude-code","codex","cursor","developer-tools","gemini-cli","openai-codex","rube","saas","skill","workflow-automation",{"repoUrl":26,"stars":25,"forks":29,"topics":46,"description":47},[31,32,33,18,34,35,36,9,37,38,39,24,40,41,42,43,44],"A curated list of awesome Claude Skills, resources, and tools for customizing Claude AI workflows","https:\u002F\u002Fgithub.com\u002FComposioHQ\u002Fawesome-claude-skills\u002Ftree\u002FHEAD\u002Fcomposio-skills\u002Fgorgias-automation","---\nname: Gorgias Automation\ndescription: \"Automate e-commerce customer support workflows in Gorgias -- manage tickets, customers, tags, and teams through natural language commands.\"\nrequires:\n  mcp:\n    - rube\n---\n\n# Gorgias Automation\n\nAutomate your Gorgias helpdesk operations directly from Claude Code. Create, update, and triage support tickets, manage customers, and organize your support team -- all without leaving your terminal.\n\n**Toolkit docs:** [composio.dev\u002Ftoolkits\u002Fgorgias](https:\u002F\u002Fcomposio.dev\u002Ftoolkits\u002Fgorgias)\n\n---\n\n## Setup\n\n1. Add the Rube MCP server to your Claude Code config with URL: `https:\u002F\u002Frube.app\u002Fmcp`\n2. When prompted, authenticate your Gorgias account through the connection link provided\n3. Start automating your support workflows with natural language\n\n---\n\n## Core Workflows\n\n### 1. List and Filter Tickets\n\nRetrieve tickets with filtering by status, channel, assignee, date range, and more.\n\n**Tool:** `GORGIAS_LIST_TICKETS`\n\n```\nList all open tickets from the email channel created in the last 7 days\n```\n\nKey parameters:\n- `status` -- filter by ticket status (e.g., \"open\", \"closed\")\n- `channel` -- filter by channel (e.g., \"email\", \"chat\")\n- `assignee_user_id` \u002F `assignee_team_id` -- filter by assigned agent or team\n- `created_from` \u002F `created_to` -- ISO date range filters\n- `limit` (max 100) \u002F `offset` -- pagination controls\n- `order_by` \u002F `order_dir` -- sorting options\n\n### 2. Create and Update Tickets\n\nCreate new tickets or update existing ones with assignment, priority, and status changes.\n\n**Tools:** `GORGIAS_CREATE_TICKET`, `GORGIAS_UPDATE_TICKET`, `GORGIAS_GET_TICKET`\n\n```\nCreate a high-priority ticket for customer 12345 about a missing order with subject \"Order #9876 not delivered\"\n```\n\n- `GORGIAS_CREATE_TICKET` requires `customer_id`; accepts `subject`, `status`, `priority`, `channel`, `messages`, `tags`\n- `GORGIAS_UPDATE_TICKET` requires `ticket_id`; all other fields are optional partial updates\n- `GORGIAS_GET_TICKET` retrieves full ticket details by `ticket_id`\n\n### 3. Manage Ticket Tags\n\nAdd tags to tickets for categorization, routing, and reporting.\n\n**Tools:** `GORGIAS_ADD_TICKET_TAGS`, `GORGIAS_LIST_TICKET_TAGS`\n\n```\nAdd tags 101 and 202 to ticket 5678, then show me all tags on that ticket\n```\n\n- `GORGIAS_ADD_TICKET_TAGS` requires `ticket_id` and `tag_ids` (array of integers)\n- `GORGIAS_LIST_TICKET_TAGS` requires `ticket_id` to retrieve current tags\n\n### 4. Customer Management\n\nCreate new customers or merge duplicate customer records.\n\n**Tools:** `GORGIAS_CREATE_CUSTOMER`, `GORGIAS_MERGE_CUSTOMERS`, `GORGIAS_LIST_CUSTOMERS`\n\n```\nCreate a new customer named \"Jane Doe\" with email jane@example.com and phone channel\n```\n\n- `GORGIAS_CREATE_CUSTOMER` requires `name`; accepts `email`, `channels` (array with `type` and `value`), `external_id`, `address`, `data`\n- `GORGIAS_MERGE_CUSTOMERS` requires `source_customer_id` and `target_customer_id` -- source is merged into target\n- `GORGIAS_LIST_CUSTOMERS` retrieves customers with filtering options\n\n### 5. Team and Account Operations\n\nList teams, retrieve account info, and inspect ticket custom fields.\n\n**Tools:** `GORGIAS_LIST_TEAMS`, `GORGIAS_GET_TEAM`, `GORGIAS_GET_ACCOUNT`, `GORGIAS_LIST_TICKET_FIELD_VALUES`\n\n```\nShow me all support teams in our Gorgias account\n```\n\n- `GORGIAS_GET_ACCOUNT` returns account-level metrics and configuration\n- `GORGIAS_LIST_TEAMS` \u002F `GORGIAS_GET_TEAM` manage team lookup\n- `GORGIAS_LIST_TICKET_FIELD_VALUES` returns custom field values for a given ticket\n\n### 6. Activity and Event Tracking\n\nMonitor ticket activity and customer event history.\n\n**Tools:** `GORGIAS_LIST_EVENTS`\n\n```\nList recent events to see what activity has happened across our support queue\n```\n\n- `GORGIAS_LIST_EVENTS` provides an activity timeline with filtering options\n\n---\n\n## Known Pitfalls\n\n- **Pagination required:** `GORGIAS_LIST_TICKETS` uses `limit`\u002F`offset` pagination. Failing to loop through pages will miss older tickets and produce incomplete data.\n- **Filter specificity:** Missing or overly broad filters on `GORGIAS_LIST_TICKETS` can overload the export or omit the desired reporting window. Always set `created_from`\u002F`created_to` for time-bound queries.\n- **Custom fields are separate:** Key business KPIs may only exist in custom fields. You must query `GORGIAS_LIST_TICKET_FIELD_VALUES` explicitly to include them.\n- **Rate limits:** High-volume exports across `GORGIAS_LIST_TICKETS` and related endpoints can hit Gorgias rate limits. Add backoff and resume from the last offset.\n- **Auth errors:** 401\u002F403 responses on any Gorgias tool indicate token or permission issues. Do not treat partial data as a complete dataset.\n\n---\n\n## Quick Reference\n\n| Tool Slug | Description |\n|---|---|\n| `GORGIAS_LIST_TICKETS` | List tickets with filters (status, channel, date, assignee) |\n| `GORGIAS_GET_TICKET` | Retrieve a specific ticket by ID |\n| `GORGIAS_CREATE_TICKET` | Create a new ticket (requires `customer_id`) |\n| `GORGIAS_UPDATE_TICKET` | Update ticket fields (requires `ticket_id`) |\n| `GORGIAS_ADD_TICKET_TAGS` | Add tags to a ticket |\n| `GORGIAS_LIST_TICKET_TAGS` | List all tags on a ticket |\n| `GORGIAS_LIST_TICKET_FIELD_VALUES` | List custom field values for a ticket |\n| `GORGIAS_CREATE_CUSTOMER` | Create a new customer (requires `name`) |\n| `GORGIAS_MERGE_CUSTOMERS` | Merge two customer records |\n| `GORGIAS_LIST_CUSTOMERS` | List customers with filters |\n| `GORGIAS_LIST_TEAMS` | List all teams |\n| `GORGIAS_GET_TEAM` | Retrieve a specific team |\n| `GORGIAS_GET_ACCOUNT` | Retrieve account information |\n| `GORGIAS_LIST_EVENTS` | List activity events with filters |\n\n---\n\n*Powered by [Composio](https:\u002F\u002Fcomposio.dev)*\n",{"data":51,"body":54},{"name":5,"description":7,"requires":52},{"mcp":53},[41],{"type":55,"children":56},"root",[57,64,70,90,94,101,128,131,137,144,149,164,176,181,281,287,292,322,331,423,429,434,455,464,507,513,518,546,555,658,664,669,704,713,752,758,763,777,786,799,802,808,915,918,924,1195,1198],{"type":58,"tag":59,"props":60,"children":61},"element","h1",{"id":4},[62],{"type":63,"value":5},"text",{"type":58,"tag":65,"props":66,"children":67},"p",{},[68],{"type":63,"value":69},"Automate your Gorgias helpdesk operations directly from Claude Code. 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